Hôtel près de The Brook Theater, Southampton, Southampton

« Staff were very helpful and friendly »

« Lovely accommodation convenient location to the Brook. Friendly staff. Comfortable and clean rooms. Shower slightly on the hot side for a perfect shower. Very satisfied »

« Everything was perfect except for their internet connection which was very poor »

« Upon arrival, I was initially assigned an occupied room. The place was unstaffed, and the provided phone number was unreachable. I had to ask other guests for an alternative number. I called, texted, and left a WhatsApp message on that number, but received no response for at least an hour.When I finally received a text message with details for a new room, I found the bed was broken and the room was freezing cold. A staff member told me he would come to fix the issue but ultimately never showed...

« Room dirty, and disgusting. We had to clean it when we moved in »

« I couldn't get in to the property. I arrived at around 7pm and put the code into the door lock and turned the handle only to find that the door was also locked with another lock I phoned the contact number on the booking confirmation only to find it was an office and nobody was there, so I left a message, I never had a reply. I rang Hotels.com, who were very helpful. But they were unable to get me a refund. I had not read the reviews for the place, but I sugest that if you want to make booking...

« Super séjour!! Merci beaucoup »

« No good internet rooms are poorly kept no television just and empty room with a bed »

« Property is poorly maintained and extremely tired. The images used to show the rooms do not accurately represent the poor condition of the rooms. The "double bed" is not a double at all, but 2 singles pushed together. The lamps in the room did not even have light bulbs in them. The radiator covers are literally falling off the wall. It was not unclean, which was the saving grace and the only positive for the property. If it was any more expensive than what we paid we would be looking for money...

« This property was not as described, the room had nothing but a bed and some cupboards it’s the most basic living space you can imagine. There were some unsavoury characters staying there as felt unsafe. »

« In the middle of the night, there was banging on the door. Someone let the person in and was constantly up and down the staircase. It is dirty and unsafe. »