2/10 Horrible
Curt S.
7 août 2024
Les points faibles : Propreté
Sad Stay in Vallego
I don't know where to start so I will start with driving into the property,
Gargabe cans are in the middle of the driveway, and a large white junk van is parked in front of the property, with a large tow strap hanging in the tree—the same large tow strap from 2019, when the property went up for sale. You walk up to the front door, mail box is full of mail some on the ground, the front entrance was dirty and full of spider webs and dirt on the front porch.
We had no problems getting into the house, plus!
As we settled into the house, we found several significant issues. There were 10-15 ants in one of the beds and 20 ants on the kitchen counter. We opened the silverware drawer with a knife that was covered in peanut butter and jelly.
As we walked into the master bedroom, we found the slides broken and missing several slats covering the large sliding glass door. The property was cleaned, but we found spiderwebs throughout. We also found a large amount of black long hair in both bathrooms. None of us have black hair. The property was not cleaned!
I contacted the property's site manager and was able to explain the issues. I was surprised with her response. She said she would take care of the issues and wanted pictures of all of them. She asked if we could hang a sheet over the window and would have someone come out and fix the blinds. The problem was that no one ever showed up. They did send us a package on the third day of the stay and asked us to fix the blinds.
Curt S.
Séjour de 5 nuits en juillet 2024