Hôtel près de Whaling Wall, Anchorage, Anchorage

« Our stay was perfect! The staff – whether at reception, in the bar and restaurant, at the luggage counter or in housekeeping – were patient and understanding despite the language barrier; they were always smiling and friendly, and we left feeling truly delighted! I’m just deducting one star because the booking stated that breakfast was included, but we had to pay for every breakfast (and there was no mention on the menu of what was included or not). Thanks again to the whole team – it was truly...

« Toilet would not flush every time it was used. Hit or miss. Asked the front desk for help and the desk attendant’s only advice was to try to flush it again. When I told her that would make it over flow, an employee that was socializing in the lobby said he would plunge it. When it happened again, they just gave us the plunger to deal with it. Safe did not work. When asked for help, employee came to look at it, he just said he didn’t have any knowledge on how to fix it. Then explained they fired...

« La qualité du service »

« The staff was knowledgeable and friendly during our stay. The property was close to downtown so you can walk and enjoy the area. »

« Très confortable. Un peu loin du centre (10mn) dans un environnement quelconque. »

« Ok »

« Bel hôtel, déjeuner compris et bien situé »

« Excellent hotel »

« Super hôtel. Nous avions 2 suites avec salon et cuisine. Grandiose ! »

« Endroit en retrait du Centre ville qui a besoin de beaucoup d'amour: tapis sales et usés, notre fenêtre de chambre craquée a été reparée avec du papier collant, les lingea de toilettes tombent en lambeau, l'air conditionné est bruyant et on entend le train siffler régulièrement. Le pire rapport qualité-prix que j'ai connu. »

« Horreur et stupéfaction en arrivant dans la chambre ! On se serait cru dans un film de série noire : plafond tâche, fils électriques en déroute, porte abîmée, serrure pas fiable... »

« Un personnel épouvantable : déclassement de chambre par rapport à celle réservée et payée (certes sur expédia) et pour seule compensation des points sur le programme de fidélité Ramada Whindam… vous ajoutez à ça une chambre ou l’on se demande si elle est propre avec une Clim qui laisse une marre d’eau, un sol qui interroge, un établissement qui mériterait une sérieuse rénovation ! Et un personnel qui devrait retourner en formation pour apprendre la relation client »

« Maria and Robert were excellent hosts. Breakfast was so well presented and delicious. »

« Clean room staff very nice and it’s really good for families, pool was under maintenance but other than great experience »

« Scarlett was an amazing front desk staff member and the gentleman bartender that also works with breakfast service is also wonderful. We really appreciated the hospitality and have already recommended this hotel to friends and family. Housekeeping was also first class and the gym is elite. »

« Very accommodating »

« The room was specious. However, not very clean. Sticky floors and shower was nor cleaned well either. We stayed 2 days and room was never serviced. Not sure if we needed to ask to have it done or what but by the time we got back to our room it was late to even call to have it done. So, we let it go. For the price that we paid for those rooms they should be in prestine condition and cleaned daily when there. Oh and breakfast was ok. We wont be staying here again. »