Städtereisen White Sulphur Springs

The place was disgusting. The towels had stains on them as well as the comforters. One room's bathroom smelled of sewer and the carpet had a big red stain. The same room, the adjoining door to someone else's room wouldn't lock. The other room the tv wouldn't work. The hall smelled of Marijuana really bad. I rented 2 rooms and they would not refund my money. The lady told me I could leave without it. It was very late and we had 3 little ones. My son-in-law had bites all over his groin area when he woke up this morning. When talking to the manager about all the he asked why did you stay then and I said you refused to give me my money back. He said no we don't refund you would just of been out the money. They refused to give me a receipt upon checkout. I asked them to take my credit card off file and they told me no also. There was nothing at all pleasant about this stay.

We had a great stay! The home was clean, comfortable, and in a nice location. There was a small issue when we arrived, but the host responded quickly and had it resolved in less than two hours. We really appreciated the excellent communication and would definitely stay here again.