Hôtel près de Wightwick Manor, Birmingham, Birmingham

« Etablissement de qualité. Néanmoins, le service de table/bar n'est pas toujours à la hauteur. En effet, après la prise de la commande, on m'a fait attendre plus de 30 minutes avant de me faire servir mon lunch qui n'est jamais arrivé. J'ai dû quitter l'établissement sans prendre mon lunch. Pourtant la salle du déjeuner était vide! Enfin, sachez qu'on vous comptera 10 GBP de supplément pour un late check out de 2 heures à savoir jusqu'à 13h00 au lieu de 11h00. »

« The customer service was not good, the communication was hard and the staff was not welcomming »

« the person on reception was very unhelpful-I asked for the number for room service and when I went up to my room I found there was no telephone so how I am I meant to contact reception?? Turned out the lift was not working and my room was on the third floor; had to carry the luggage up to my room myself. The window in my room had been left open; it turned out there was a bad odour which they were trying to reduce. Bed was very uncomfortable blanket was thread bear, mattress was thread bear and...

« This was cancelled the afternoon before we were due to travel the next morning.as you can appreciate this is unacceptable and very stressful for our family.thought it was disgusting to do that at such short notice. »

« We booked the apartment in August 2023 so the family could attend a music event which was local to apartment. On the day of Travel 26th April 2024 the booking was cancelled via email.. No phone call to warn us but an alternative 30+ miles away was offered in the email. Unfortunetly many other people have fallen fowl to this sort of approach due to many hotels being sold out and high prices starting to appear due to both the music event and a Wolves home football game. Many hotels coming back up...

« Generally à perfectly fine room. However, the washroom is small, especially the toilet. »

« 3 day stay no cleaning no phine in room no welcome »

« It is being refurbished., so a few problems. Room was clean, towels spotless.plenty of parking spaces. Staff including cleaner's couldn't do enough for us, they were excellent. We have stayed there before and will again. »

« I have been very disappointed by the service at the hotel. While there was no water in the hotel in the morning (not possible to take a shower) due to a breakdown, we have not been offered bottled water nor any compensations. »

« Absolutely horrendous experience with a "host" who was completely unreasonable and unfair, that ruined our weekend and left us with a loss of money (and extra unofficial charges through PayPal) and no where to stay. Never again and would advise starting well clear. »

« Mauvaise surprise on a fracture la serrure de notre camionnette et casser les protections du volant notre camionnette immobilisé toute l après midi le temps quand répare très mauvais souvenir »

« Vous vous douchez et soit vous êtes ébouillantés, soit vous avez l'eau aussi froide qu'au Pole Nord. La moquette dans la chambre est + que dégoûtante, et l'odeur de renfermé / humidité est assez forte. »

« Hôtel fatigué et pas à la hauteur des Hôtels Mercure. Dans la salle de bain, moisissures et plafonds délabrés. Séjour en famille avec un grand-père handicapé - mais l'ascenseur est en panne pendant plusieurs jours. Alors pénibles et lents trajets dans les escaliers pour accéder à la chambre. De plus, pas de chaise d'évacuation, donc l'hôtel n'est pas aux normes de sécurité légales. Quartier bruyant. Aucun moyen de savoir lors de la réservation que le samedi était soirée de mariage, avec...