Hôtel près de Wightwick Manor, Birmingham, Birmingham

« Etablissement de qualité. Néanmoins, le service de table/bar n'est pas toujours à la hauteur. En effet, après la prise de la commande, on m'a fait attendre plus de 30 minutes avant de me faire servir mon lunch qui n'est jamais arrivé. J'ai dû quitter l'établissement sans prendre mon lunch. Pourtant la salle du déjeuner était vide! Enfin, sachez qu'on vous comptera 10 GBP de supplément pour un late check out de 2 heures à savoir jusqu'à 13h00 au lieu de 11h00. »

« The customer service was not good, the communication was hard and the staff was not welcomming »

« Everything was ok »

« Received an email around 3 hours before we were due to check in the booking had been cancelled. We were en-route. Called the number on the email (which was a third party - not Hotels.com). Advised the booking had been cancelled due to 'maintenance' and to contact Hotels.com directly make an alternative booking. Attempted to contact Hotels.com but could not get to speak to a human being to make an alternative booking. We were left high and dry! »

« We booked the apartment in August 2023 so the family could attend a music event which was local to apartment. On the day of Travel 26th April 2024 the booking was cancelled via email.. No phone call to warn us but an alternative 30+ miles away was offered in the email. Unfortunetly many other people have fallen fowl to this sort of approach due to many hotels being sold out and high prices starting to appear due to both the music event and a Wolves home football game. Many hotels coming back up...

« Generally à perfectly fine room. However, the washroom is small, especially the toilet. »

« I have been very disappointed by the service at the hotel. While there was no water in the hotel in the morning (not possible to take a shower) due to a breakdown, we have not been offered bottled water nor any compensations. »

« Mauvaise surprise on a fracture la serrure de notre camionnette et casser les protections du volant notre camionnette immobilisé toute l après midi le temps quand répare très mauvais souvenir »

« Absolutely horrendous experience with a "host" who was completely unreasonable and unfair, that ruined our weekend and left us with a loss of money (and extra unofficial charges through PayPal) and no where to stay. Never again and would advise starting well clear. »

« No WiFi signal at all. No lock to the door »