6/10 Satisfaisant
Shayla
Voyage en famille
5 oct. 2025
Les points forts : Personnel et service
Les points faibles : Services et équipements et infrastructures et conditions de l’hébergement
The desk clerk was extremely nice and tried his best to accommodate our reservations and navigate issues that arose.
First, one of the rooms we were checked into already had an occupant in it, so he fixed that.
There were quite a few questionable people around the property including a man passed out on the bench within feet of the main entrance. When I brought this to the clerks attention he went out and woke the man up but he remained out there intoxicated and at one point was drunkenly trying to talk to my daughter, which made her and I extremely uncomfortable.
Next issue was I called before making the reservation to ensure the pool was open for use and told it was then as well as upon check in. We proceeded to eat our dinner and went to head down to the pool which my daughter has been waiting for all day to be met with a note on the locked pool door that it was closed. When addressing the issue again with the extremely kind and professional desk clerk we were informed that the pool lining had gotten a rip in it and couldn’t be used. When asks if it would be fixed by our check out the next morning, he was very apologetic and said that was unknown. The hot tub was still ok for use so the also very helpful day staff let us in to soak the next morning for a few minutes, but we booked this hotel because my daughter wanted to swim.
Next issue was the door didn’t latch completely which I did not become aware of until my husband came back after an event and walked in.
Shayla
Séjour de 1 nuit en octobre 2025