Fassade der Unterkunft

Bewertungen von Comfort Inn University

2.5 out of 5
Comfort Inn University
151 S College Road, Wilmington, NC

Bewertungen

8.4

Sehr gut

519 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
274 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
119 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
44 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
46 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

8.8/10

Personal & Service

8.2/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Christina J

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Aaliyah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
we felt very welcome when we checked in
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 28. Mai 2024
Hello Aaliyah,We are delighted to hear that you felt welcome upon arrival. Our team strives to provide exceptional service to all our guests. Your feedback is truly appreciated, and we look forward to welcoming you back in the future.

10/10 – Hervorragend

Danilo

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 28. Mai 2024
Hello Danilo,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

6/10 – Okay

Kathryn

Mit der Familie gereist
Gut: Personal & Service
Average place for a high price.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 25. Mai 2024
Hello Kathryn,We appreciate your feedback and regret to hear that your experience did not meet expectations. Our team strives to provide value and exceptional service. We encourage you to reach out to management directly to discuss your concerns further.

10/10 – Hervorragend

Jane

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was courteous and helpful. Breakfast was good.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 23. Mai 2024
Hello Jane,We are delighted to hear that you found our staff courteous and helpful, as well as enjoyed our breakfast offerings during your stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 – Hervorragend

Vatanya

Gut: Ausstattung
No complaints, I was satisfied with the staff, and the facility.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 19. Mai 2024
Hello Vatanya,We are delighted to hear that you had a satisfying experience with our staff and facilities. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 – Hervorragend

Amanda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 19. Mai 2024
Hello Amanda,We are delighted to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another excellent experience.

10/10 – Hervorragend

Stephen, Chapel Hill

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 19. Mai 2024
Hello Stephen,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back in the future.

10/10 – Hervorragend

Veronica

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved it here!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Veronica,We are delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good overall value
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Robert,We appreciate your feedback on the overall value of your stay. We strive to provide our guests with a positive experience. If there are any further details you would like to share, please feel free to contact our management team directly for assistance.

10/10 – Hervorragend

kosmas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
come here often price is great n clean
Aufenthalt von 4 Nächten im April 2024
Antwort von Manager am 14. Mai 2024
Hello kosmas,We're delighted to hear you appreciated our competitive rates and clean accommodations. We look forward to welcoming you back for another enjoyable stay soon.

6/10 – Okay

Leah

Room smelled like smoke Hotel needs updating
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 14. Mai 2024
Hello Leah, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for further consideration. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 – Gut

Elizabeth, Providence

Gut: Personal & Service und Zustand der Unterkunft
Rooms could be cleaner
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 14. Mai 2024
Hello Elizabeth, We appreciate your feedback regarding the cleanliness of the rooms. Your comments will be shared with our housekeeping team for further improvements. Your satisfaction is important to us, and we hope to welcome you back in the future for a more enjoyable stay.

6/10 – Okay

Ron

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 15. Mai 2024
Hello Ron, We appreciate you choosing to stay with us and hope you had a comfortable stay overall. If there are any details you would like to share about your experience, please contact us directly so we can address them accordingly.

2/10 – Ungenügend

Debra, New York

Verbesserungswürdig: Personal & Service
I had to cancel cause I was sick with Covid. No one answered the phone after trying and trying the day before, so I lost my 130 dollars
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 13. Mai 2024
Hello Debra, We're sorry to hear about your cancellation experience. For any booking modifications or cancellations, we recommend reaching out to our reservations team directly. Your feedback is valuable and will be shared with the relevant teams for improvement.

8/10 – Gut

ERNEST B HARRELL

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We liked the hotel a lot except for one thing. I rented two smoke-free rooms but one of the rooms smelled very strongly of tobacco smoke. Our family was there in other rooms and they were all next to each other and across the hall from each other, so we did not want to change rooms. The maid service who cleaned the room should have notified the hotel management of that the previous renter had smoked in the room. They should at least have used some air freshener in the room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 13. Mai 2024
Hello ERNEST B HARRELL, We apologize for the inconvenience you experienced during your stay. Our hotel takes cleanliness and room conditions very seriously, and we will address your concerns with our housekeeping team to ensure this is an isolated incident. Your feedback is valuable to us as we continually strive to improve our services for all our guests. Thank you for bringing this to our attention.

10/10 – Hervorragend

Diana

Mit dem Partner gereist
Clean facilities, good breakfast! A very good value for your money!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 10. Mai 2024
Hello Diana,We're delighted to hear you enjoyed our clean facilities and breakfast during your stay. Our team is committed to providing great value for our guests. Should you have any further feedback, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 – Okay

Shannon, McAdenville

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 10. Mai 2024
Hello Shannon, We appreciate you taking the time to share your experience with us. Should you have any further feedback to provide, please do not hesitate to reach out to us directly. We value your input and would love to hear from you.

2/10 – Ungenügend

Berna

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I stayed there because I was on a nursing assignment. I had bed bugs the next morning. The property gave me a full refund. But I put my luggage, scrubs and $500 purse on the bed. Needless to say I won’t be keeping any of it. It sucks but I learned a lesson.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 6. Mai 2024
Hello Berna,We are sorry to hear about your experience during your stay. We take all feedback seriously and will address this with our team. Please feel free to contact management directly for further assistance or discussion regarding your concerns.

10/10 – Hervorragend

Shaobin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 4. Mai 2024
Hello Shaobin,We are delighted to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back soon for another memorable visit!

10/10 – Hervorragend

Eric

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 22. Mai 2024
Hello Eric,We're delighted to hear you had an excellent stay with us! If you have any further comments or need assistance in the future, please don't hesitate to contact us.

10/10 – Hervorragend

Bangga

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
It was good & the employees welcome me
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 1. Mai 2024
Hello Bangga,We appreciate your positive feedback on our team's hospitality during your stay. Your satisfaction is our priority, and we are delighted to hear that you felt welcomed by our staff. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place to stay for short visits
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 26. Apr. 2024
Hello Daniel,We're glad to hear you enjoyed your stay for short visits. Should you have any further feedback or require assistance, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel for your accommodation needs.

10/10 – Hervorragend

Jose L

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the exceptional customer service provided. Thank you
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 26. Apr. 2024
Hello Jose L,We are thrilled to hear that you enjoyed our exceptional customer service during your stay. We strive to go above and beyond for all our guests. Your kind words are greatly appreciated and we hope to welcome you back soon.

10/10 – Hervorragend

Faustino

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 13. Mai 2024
Hello Faustino,Thank you for choosing to stay with us! We are delighted you had a wonderful experience at our hotel. We hope to welcome you back soon for another exceptional stay!

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is readily accessible coming in on I-40 with good access to US-74 and other roads into the city of Wilmington. I expected noise because of being close to a busy highway, I was pleasantly surprised that my room was quiet at night. Good choice.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 23. Apr. 2024
Hello Robert,We are delighted to hear that you found our location convenient and that you enjoyed a peaceful night's sleep during your stay. Our team strives to provide a comfortable environment for all our guests, and we are pleased that you had a positive experience with us. If you need any assistance in the future, please don't hesitate to reach out to us directly.

10/10 – Hervorragend

Christopher

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is highly rated for a reason, rooms are clean, facility is kept clean and modern, bed is reasonably comfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Hello Christopher,We are delighted to hear that you enjoyed our clean and modern facilities, along with our comfortable beds. We strive to provide a top-notch experience for all our guests. Your positive feedback is truly appreciated.

4/10 – Schlecht

The Georgia Anne

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Hello The Georgia Anne, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly so we can address any specific concerns you may have. We value your input and aim to provide the best possible stay for all our guests.

10/10 – Hervorragend

Ann

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pleasantly surprised at the quality of the hotel. Beds were very comfortable. A little noises at this location, but very nice otherwise.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 20. Apr. 2024
Hello Ann,We are delighted to hear that you found our beds comfortable during your stay with us. While we regret any noise disturbances experienced, we are pleased that overall you had a nice experience. If there is anything we can assist you with in the future, please do not hesitate to reach out to us.

10/10 – Hervorragend

Mar-Quan

Gut: Sauberkeit und Ausstattung
Good customer service!!!😀
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 20. Apr. 2024
Hello Mar-Quan,We are delighted to hear that you appreciated our customer service during your stay! Our team works hard to ensure all guests have a positive experience. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 – Hervorragend

Cristian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything perfect 👌
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 20. Apr. 2024
Hello Cristian,We are delighted to hear that you had a wonderful stay with us. It's our aim to provide a flawless experience for all our guests. We hope to welcome you back again soon for another great stay.

10/10 – Hervorragend

Larry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 20. Apr. 2024
Hello Larry,We are thrilled to hear you had an enjoyable experience at our hotel! We appreciate your positive rating and hope to welcome you back soon for another exceptional stay.

8/10 – Gut

Rene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Rene, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Hervorragend

Kyra

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Shilunda at the front desk was very kind, polite and helpful. Great customer service
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Apr. 2024
Hello Kyra,We are delighted to hear that you had a positive interaction with Shilunda at the front desk. Our team strives to provide excellent customer service to all our guests. Should you have any further feedback or if there is anything we can do to enhance your next visit, please do not hesitate to reach out.

8/10 – Gut

Tommy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
eazy to get in, people working was polite, lots of parking
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 9. Apr. 2024
Hello Tommy,We appreciate your positive feedback on our convenient access, friendly staff, and ample parking facilities. Should you have any further comments or require assistance, please feel free to reach out to our management team.

8/10 – Gut

Amir

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and friendly staff, but hot breakfast was not warm. Good location for shopping.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 9. Apr. 2024
Hello Amir,Thank you for sharing your experience with us. We are delighted to hear that you found our staff accommodating and our hotel clean. We appreciate your feedback regarding the breakfast temperature and will address this with our team to ensure improvements are made for future guests. We hope to welcome you back soon for an even better stay.

6/10 – Okay

Gloria

The rooms were fine for what you pay for but there is a very strong cigarette smoke odor in all the rooms. We stayed here twice and they were the same. They really need to get that smell out but it will take a major renovation. We skipped the breakfast. They just didn’t have much and there was a lady coughing over everything not the hotels fault but there really wasn’t anything overly appealing with the breakfast being served.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 7. Apr. 2024
Hello Gloria,We are sorry to hear about your experience. We appreciate your feedback on the room conditions. We consistently strive to provide a comfortable environment for all guests. Your concerns will be shared with the management for review and further action. Thank you for taking the time to share your thoughts with us.

10/10 – Hervorragend

MELANIE

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
None, it was a short visit,so far so good
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 5. Apr. 2024
Hello MELANIE,We are pleased to hear that you had a positive experience during your recent stay with us. Should you have any additional feedback or require further assistance, please do not hesitate to contact our management team. Your feedback is valued to ensure we continue to meet and exceed our guests' expectations.

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 4. Apr. 2024
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 – Hervorragend

Jurcek

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff - all of them! And good location!
Aufenthalt von 14 Nächten im März 2024
Antwort von Manager am 29. März 2024
Hello Jurcek,We are joyful to hear that you appreciated our friendly staff and convenient location during your stay. Your kind words will be shared with the team as motivation to continue providing excellent service. Thank you for choosing to stay with us, we look forward to welcoming you back in the future.

6/10 – Okay

Matthew

Very noisy.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 22. März 2024
Hello Matthew, We apologize for any inconvenience you experienced during your stay. Your feedback regarding noise levels will be shared with our team for further improvement. Thank you for taking the time to share your experience with us.

8/10 – Gut

Kristin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Comfortable beds, nice and clean. Good price. The only downside I found, is that you can hear anything taking place in the hallway.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 19. März 2024
Hello Kristin,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our comfortable beds and cleanliness at a good price. We value your feedback regarding hallway noise and will look into ways to further enhance our guests' stay.

10/10 – Hervorragend

Lumyla

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good price and nice and clean place, perfect to stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 19. März 2024
Hello Lumyla,We are thrilled to hear you found our hotel to be both affordable and well-maintained. Your comfort is our top priority, and we are delighted that you enjoyed your stay with us. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team for further assistance.

10/10 – Hervorragend

Evelyn

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 18. März 2024
Hello Evelyn,We are happy to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Ana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 17. März 2024
Hello Ana,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us so we can continue to improve our services.

10/10 – Hervorragend

JASON

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love how quiet it is but not enough parking sometimes
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 15. März 2024
Hello JASON,We appreciate your feedback regarding the peaceful ambiance of our hotel. We apologize for any inconvenience you experienced with parking availability and recommend reaching out to our management for further assistance with this matter. Thank you for choosing to stay with us, we hope to welcome you back soon.

10/10 – Hervorragend

Haylie

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My friend and I stayed here for work and it was great! It was quiet and the staff was so nice. Also, the beds here were probably the comfiest beds I have ever been in out of all the places I have stayed in my life (and my friend said the same thing about her bed)!! Checking in and out was easy too. 10/10!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Manager am 14. März 2024
Hello Haylie,We are thrilled to hear that you enjoyed your stay with us and found our staff to be accommodating. It's wonderful to hear that you found our beds to be exceptionally comfortable. We appreciate your positive feedback on the check-in and check-out process as well. We strive to ensure all our guests have a pleasant experience with us.

2/10 – Ungenügend

Carla

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
I had.familty we and had to leave early and they would not give me my money back because I had to pay in cash because of there credit machine being down. If I paid with credit card I could have gotten my money back
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 14. März 2024
Hello Carla, We apologize for any inconvenience you experienced during your stay. For any billing concerns, we recommend contacting our management team directly for further assistance and clarification on our payment policies. Thank you for sharing your feedback with us.

4/10 – Schlecht

Allison

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
it was okay
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 13. März 2024
Hello Allison, We appreciate your feedback and will take it into consideration for future improvements. Thank you for staying with us.

10/10 – Hervorragend

Mary Louise

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was just what I needed: somewhere reliable and convenient, and that's what I got!
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 12. März 2024
Hello Mary Louise,We're delighted to hear that your stay met your expectations. Your satisfaction is our priority, and we aim to provide a reliable and convenient experience for all our guests. We appreciate your feedback and hope to welcome you back soon.