8/10 Bien
Michele W.
26 juil. 2024
Les points forts : Propreté
Ups and downs
The location was fabulous and the building was upscale, secure and comfortable with nice amenities. The apartment was well equipped with kitchen appliances, dishes etc. It was clean on the surface but some areas were neglected.
There were several frustrating issues of miscommunication. Our booking was for 8 days but Houst insisted we were booked for only 7 but could pay for an extra day. They did nothing to resolve the issue until we contacted VRBO and they communicated with Houst on our behalf.
Because we were coming from overseas and travelling overnight with an early arrival, we asked for an early check in and VRBO confirmed. Houst would not honour the early check in time until 24hours prior.
Apartment description included access to internet but none was available. We were notified that it was temporarily down, but there was no attempt to fix the problem and it appeared to not be available for some time. This left us ‘stranded’ and unable to communicate with family etc. until we could purchase SIM cards and data plans.
After several phone calls to VRBO and Houst, we were reimbursed for our SIM cards and data plans.
In the end, we enjoyed our stay, despite the frustrations.
Michele W.
Séjour de 9 nuits en juillet 2024