2/10 – Ungenügend
Nicola T.
25. Juli 2025
Verbesserungswürdig: Sauberkeit
Do not book. We cannot understand how this property had a few good reviews. We feel tricked. The property was so dirty. I will attach photos. The floors were filthy, we couldn’t let our 8 month old crawl on the floor. There were hairs in the bathroom from the previous people that must have stayed, the bin smelt bad when you opened it, food in the kitchen sink, dirty sponge. Dirty sheet in the baby cot. Empty toilet rolls in the bin. The list goes on. We tried contacting the host but we had no response. As soon as we had transferred the money we had zero communication from the host. I am escalating with VRBO customer service. Ideally we needed to leave the accommodation but since we were there with friends and 2 young babies, it was peak season in Biarritz, plus limited alternative accommodation, we decided to spend as little time as we could at the apartment. It’s such a shame, considering it wasn’t cheap either. The only positive is the location. But that is reflected in the price. I highly recommend you do not book this apartment. The company of the property informed us that the owners were taking charging of the cleaning which is why it was so dirty. No one could help us. It really put a dampener on our trip. Don’t be fooled by the few 5 star reviews (they must either be fake or from the owner’s friends).
Nicola T.
Aufenthalt von 3 Nächten im Juli 2025