Hôtel près de Birtley Golf Club, Chester-le-Street, Chester-le-Street

« Nice »

« Basic hotel with basic amenities. Hotel and rooms need upgraded. »

« Beautiful hotel rooms are well kept and in excellent condition. The food in the bowes incline is the best around I could have stayed at a relatives house but wanted to eat and have a drink here - delicious! »

« When we arrived we saw immediately that the sofabed in the lounge was broken and could not be used to sit or sleep on, this was disappointing as it meant there were not enough beds for us all. We contacted the owner and the next day a chap arrived with an airbed. We requested that the sofa be replaced but that did not happen. The wiring in the property is very precarious with one of the light fittings dangling precariously from a plastic junction. The shower does not work. When drawing the...

« Awful place. Couldnt lock room door. Bedding was dirty and had not been changed from previous customer. Drunk people in next room. Bar very noisy. Food edible. »

« I stayed for two nights with my wife, bed and breakfast. We had one of the chalets out the back which was very clean and cosy. The facilities are first class and the staff were great. The food was superb, reasonably priced and large portions. The breakfast was very good with a ample choice. »

« The thermostat to the radiators didn’t work so we couldn’t turn the temperature down and were therefore uncomfortably hot and got limited sleep. The mattress added to the lack of sleep as it was very uncomfortable. The door to our room you could close from the inside with a hard shove but you couldn’t close from the outside so we couldn’t leave anything valuable in the room. The bathroom shelf was sitting at a jaunty angle and therefore we couldn’t put anything on it. The shower was more...

« Stayed 31 Oct–1 Nov 2025 at Any One Apartments (booked via Hotels.com). The experience was disappointing from arrival: waited ~15 minutes outside due to lack of staff support and found access confusing with multiple locks. The listing was misleading—what I expected to be a self-contained apartment had key facilities (sofas/TV) in a communal area, and the room itself was very small. The shower was lukewarm and the holder broken, so it had to be handheld. The bed was too small for a 6-ft adult....

« Personnel aimable et accueillant. Mais hôtel très vieillot qui mériterait un rafraichissement, ce n'est pas vraiment le standard attendu d'un Mercure. »

« The whole process of being able to stay there was awful. I had emails asking me to verify my identity but no correct link sent. I was threatened with a cancellation without refund desite the fact they had not given me the opportunity to do what they asked. Having finally been sent a link I verified and arrived to be told this was very common. At the property Fire Doors were constantly janmed open. »