6/10 Satisfaisant
Martin H.
6 août 2025
Beautiful home but...
So, the home was very nice and met the basic needs of our stay. AC worked great, beds were clean and comfortable, outside space was adequate, common areas were also adequate. Furniture was sparse, old and in poor repair. No amenities that make this type of lodging comfortable and “homie”.I have to say the experience with this Host almost overshadowed the beauty and joy of being in the mountains and with my family. Justin, as he identified himself, is about the worst “Host” I have stayed with in many years of travel, both domestic and abroad. The VRBO app quoted and booked my stay for an amount, which was agreeable. On the day of check-in, Justin added more than 200 to that booked amount and would not discuss the reason.He then required I submit the new amount to an outside VRBO payment processing link before providing access. This demand prompted us to contact VRBO Support. After several hours and many phone calls, Support assured us of their guarantees and told us to make payment to at least get into the house, which we did without further issues.Justin never again reached out to check on us and when I did attempt to converse about the “bait and switch” price issue, he ignored us. VRBO Support continued to investigate the matter and after a week or so, refunded 120 to me for my troubles.Beware of Justin’s unprofessional and unethical practices. Know going in you may suffer the same experience we did. I hope VRBO will remove him from their offerings.
Martin H.
Séjour de 4 nuits en juillet 2025