Chère Johanne.Merci beaucoup pour votre préférence et pour avoir partagé votre expérience à Emporio Cancún.Chez Emporio Cancún, les commentaires de nos clients sont les bienvenus car ils nous aident à améliorer nos produits et services.Je partage vos commentaires avec notre chef exécutif et notre responsable des animations pour discuter de tout changement nécessaire dans les domaines.Je vous invite à revenir très bientôt dans cette maison.

Thank you very much for your preference.We cordially invite you to come back very soon.Warm greetings from the Mexican Caribbean!!

Merci beaucoup pour votre préférence et pour avoir partagé votre récente expérience à Emporio Cancún.Recevez un salut cordial de cette maison et je vous invite à revenir très bientôt pour continuer à profiter du service inégalé.Sincères salutations.José P. Caballero. Responsable du service clients.

Muchas gracias por su preferencia.Me hubiera gustado saber más de su experiencia ya que sus comentarios nos ayudan a mejorar en las áreas donde es mas necesario.Reciba un cordial saludo desde Cancún.José P. Caballero. Gerente de servicio a huéspedes.

I appreciate your kind appreciation of Emporio Cancún. It is a real pleasure to read comments like yours as they allow us to know that we are on the right path to satisfy our guests.Receive a cordial greeting from the Mexican Caribbean.José P. Caballero. Guest service manager.

Cher Anonyme.Merci beaucoup pour votre reconnaissance, c'est un véritable honneur de savoir que nos clients emportent avec eux ces moments mémorables que nos collaborateurs s'efforcent de créer.Je vous invite à revenir très bientôt dans cette maison.Recevez les salutations cordiales des Caraïbes mexicaines !José P. Caballero. Responsable service clients.

Estimada Rebecca. Muchas gracias por su calificación. Le invitamos a regresar muy pronto. ¡Saludos cordiales!

Cher Aubéry. Merci beaucoup d'avoir choisi Emporio Cancun pour le plaisir de vos vacances, tous les commentaires de nos clients sont très importants car ils nous aident à nous améliorer jour après jour. Je m'excuse pour la série d'événements malheureux lors de l'enregistrement à l'hôtel, nous analysons déjà comment améliorer et rendre les processus plus agiles et efficaces pour nos clients. Je vous invite à revenir pour découvrir les changements apportés. Salutations de Cancún!

Estimada Julia Gracias por su puntuación, les esperamos pronto junto con todos sus familiares y amigos. Saludos

Dear Tanzi Thank you for sharing your score with us, we look forward to seeing you soon with all your family and friends.

Chère Nawal Merci pour votre score, nous espérons vous voir bientôt. Les salutations

Estimé JOSEE Nous regrettons de ne pas avoir répondu à vos attentes avec l'information et la rénovation, qui profite à tous nos clients. Les salutations

Dear Krystal.I am very happy to read about your experience. At Emporio Cancún, we looking forward to our guests entire satisfaction, that is the reason why we have different plans for your stay.Warm greetings from Cancún!

Dear Marlin.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

Dear Priscilla.Thank you very mucho for your rating and preference.Warm greetings from the Mexican Caribbean!

Dear. Neesi.Thank you very much for sharing your experience at Emporio Cancún.I wish I had some more information regarding your recent stay. At Emporio Cancún we do value our guests comments, this is the only way we can improve our products and services.Warm greetings from the Mexican Caribbean.

Dear Marcela.Thank you for your preference for Emporio Cancún.The front desk know exactly how to do that, I am not sure what came on the middle of that.On the other hand we will review with our sales team about how we are detailing the all inclusive services.Not everythin in a resort is included in this tyoe os services, such services as Spa, Medical Services, Transportation, De Luxe bottles or drinks.They are always with an extra charge.Warm greetings from Cancún!

Dear Cithoaf.We are very happy to read you had a great vacation at Emporio Cancún. Of course we look forward to have back.Warm greetings from Cancún!

Apreciado Oscar.Muchas gracias por su calificación y su preferencia.¡Saludos cordiales desde el Caribe Mexicano!

Dear Katherine.We are so happy to read that you and your family had a great time with us. Your comments tell us a lot about our products and services quality.I invite you to come back really soon.Warm greetings from Cancún!

Dear Johan.Thank you for your preference and rating.We invite you to come back really soon.Warm greetimgs from México!

Dear Mark.It is a great pleasure to read about your recent and entire experience at Emporio Cancún. Thank you very much for sharing with all our costumers.We invite you to come really soon to keep enjoying of the Mexican Caribbean.Warm greetings from Cancún!!

Dear Maryoris.Thank you for posting your rating in this important page.We invite you to come back really soon.Warm greetings from the Mexican Caribbean!!

Dear Rubiseldo.Thank you for your rating.We look forward to serve you back in the future.Warm greetings from Cancún!

Dear Aviva.Thank you for choosing Emporio Cancún for your vacation time.We will carefully review and follow up one and each of your concerns.The only beds that have a cherge are the Bali beds, other than that the rest of the pool or beach forniture are included.Once again, thank you for your preference and warm greetings from Cancún!

Dear Gerardo.Thank you very much for your preference and rating. I invite you to come back really soon to this, your home away from home.Warm greetings from Cancún!

Estimada Denisse.Muchas gracias por su tiempo invertido en compartir su reciente experiencia en Emporio Cancún.Estamos ya tomando acciones para solucionar la falta de staff en donde amablemente nos ha indicado.¡Reciba un cordial saludo desde el Caribe Mexicano!

Dear Jasmine.Thank you for sharing your experience at Emporio Cancún.I am sorry to know about the details of your trip. We have placed a free safety deposit box in each room for our guestsconvinience, and also, if something get lost we have a procedure to investigate the situation.By a touristic standar everything should be posted in both Spanish and English and we fulfill it.There is Uber, a taxis site and the in house travel agency have a shared transportation reserved in advance.We will check the rest of the details with our people in charge.Again, thank you for your preference.Warm greetings from the Mexican Caribbean!

Dear Jaime.We are very happy to read your comments.Thank you very much for your preference.

Dear Shabbir.Thank you very much for your preference and rating. I invite you to come back really soon to this, your home away from home.Warm greetings from Cancún!

Dear Juliana Teresa.Thank you very much for your enthusiastic review regarding Emporio Cancún.Your comments indicate us that we are on a correct way to assure our guests enjoyment.Warm greetings from the Mexican Caribbean!!

Dear Douglas.Thank you for your preference for Emporio Cancún.I am very sorry to read about the details you found during your stay. We are actually changing those cristal windows gradually where needed. Our beds ara brand new from a very known and appreciated brand, still; we will check your particular case.Warm greetings from the Mexican Caribbean!!!

Dear Khadro.Thank you very much for your rating and preference.Warm greetings from Cancún!!

Estimado César.Muchas gracias por su preferencia y calificación.Le invito a regresar muy pronto a esta su casa.Saludos cordiales.

Dear Samantha.Thank you for sharing your recent experience at Emporio Cancún.We are carefully reviewing your concerns, I am sure we will come with major improvements for this cases.Thank you for your preference and we hope we can serve you back in the future,

Estimada Patricia.Antes que nada, muchas gracias por su preferencia y por haber elegido Emporio Cancún para el disfrute de sus vacaciones. Los comentarios de nuestros huéspedes son muy importantes para nosotros ya que gracias a ellos podemos mejorar nuestros productos y servicios.Hemos estado remodelando el hotel desde ya hace 9 años, aún tenemos tres proyectos que llevar a cabo para dejar nivelada nuestra oferta con restaurantes con mobiliario nuevo y, también una Recepción acorde al resto del hotel. El tercero es la construcción de un Spa totalmente nuevo con lo último en tecnología y servicios y productos.Le agradezco su paciencia y le invito a regresar muy pronto a esta su casa.¡Saludos cordiales!

Dear Kimmy.Thank you for sharing your experience at Emporio Cancún.It is really great to know about your thoughts.Warm greetings from Cancún!

Estimada Janett.Muchas gracias por su preferencia y su calificación.Reciba un cordial saludo desde el Caribe Mexicano.

Dear Shaquilla.Thank you very much for your preference and for your rating. We will review the sewege smaell that you kindly refered to.Warm greetings from Cancún.

Dear Erin.Thank you very much for your preference and for sharing your recent experience at Emporio Cancún.I will be reviewing your concerns with our House Keeping department to enhance where needed.I am very sorry you had to go through this situation.Warm greetings from Cancún!

Apreciado Antonio.Muchas gracias por su preferencia y por compartir su experiencia en Emporio Cancún.Le agradezco sus observaciones y estaremos verificando con las distintas áreas nuestros faltantes de staff.Reciba un cordial saludo desde Cancún.

Dear Abdirisaq.I am very sorry we didnt fulfill your expectations.I wsih I had more information regarding your experience.Thank you for your preference.Greetings from Cancún!

Estimada Sandra.Muchas gracias por su preferencia y calificación.Le invito a regresar muy pronto a esta su casa.Saludos afectuosos.

Dear Celia.Thank you very much for your rating and preference.Waem greetings from Cancún!