Hotels nahe Caribbean Kinos Plaza Carolina (San Juan)

„Received an email a few hours before check in that this was not actually available due to some kind of technical difficulty with the booking process. Did not receive a response about a refund for days. Spent over an hour on the phone with Expedia in between. “

„Im Zimmer war Schimmel, im Schacht der Klimaanlage.“

„Very happy with our stayed at Caribbean Stars, place was clean. Staff were extremely nice and helpful. Good parking, close to places we wanted to visit. I will definitely stay there again.“

„Noisy in the morning. Was awakened by other guests at 330 in the morning to very very loud music!“

„Very friendly front desk staff and maid services. Restaurant staff was questionable. “

„Great staff, the hotel is clean and our room was very clean and comfortable. I did let them know that our room the second lock did not work, they immediately send someone to check on it and he let me know that it will be fixed the next day, however we were there for a week and it was never fixed. “

„The place was gorgeous but the front desk staff were less than happy to speak to us. There was no intro “here is the property and information” speech. He literally just looked at me when I walked up to the desk. Didn’t say can I help you or anything. It seems to be a regular thing there bc we experienced the same in Humacao. A few people were great including housekeeping and the bartender. But man why be on front desk if you clearly hate people??!? Weird.“

„everything was great, however the room did have a musty smell but nothing terrible “

„Nicely taken care of, little older but very well maintained, and the employees are very friendly.“

„Nice Pool / Nice Area / Near Sixt“

„Das Hotel ist optisch wirklich gelungen, und das Zimmer war insgesamt okay. Leider macht die Lage den Aufenthalt ziemlich zunichte: direkt an der Autobahn und gefühlt zwischen zwei Flughäfen eingeklemmt. Dadurch wirkt es eher wie ein praktischer Zwischenstopp am Straßenrand als wie ein entspanntes Adults-only-Hotel. Auch das Frühstück war eine klare Enttäuschung und deutlich unter meinen Erwartungen für den Preis.“

„One of the beds was not in a good condition. My daughter could not sleep that night because de bed was inclined to one side. So the next night we had to make reservation in other hotel because of that night experience. “

„We just had one night booked, but we showed up 2 days later than planned due to some issues with the flights. We reached out to the hotel (when it was already too late to change the reservation) and with the help from Valeria from Marriot Reservations/Front desk and the chat on Hotels.com, we managed to move our reservation by 2 days without the additional cost. This helped a lot, since it was Christmas time and we were already under a lot of stress stuck in Spain. :) When we finally arrived, ...

„You get what you pay for I guess. “

„The room was very small. Self checkin was missing an information on how to use the fob to access the building. We could use the tv to streaming in English. For the size of the room, we feel the cost was high.“