Communication was great. But, honestly, this place just wasn’t for us. It was run down, which I wasn’t expecting. The photos in the listing look bright and clean but it was more dark, drab and so/so on cleanliness. The sofa and floral chair (not pictured in listing) are so worn out, you sink into them. Bathroom walls need dusting along with the curtain rod above the bathroom window. The tub drain is super slow so you end up standing in water. The rugs in living room should be replaced. Just not as pictured in my opinion. Beds were good. The A/C and heater do not work even after that being one of the things we requested to be fixed. Front door doesn’t stay shut without deadbolt. I went back to the listing to look at the reviews again since I was a bit confused on the condition of the home. A lot of the reviews rated low had a response from the host saying something like “if we had known about this doing your stay we could have fixed this, as the team is available 24/7”. If you’re on vacation, you shouldn’t have to manage another home’s problems. It’s clear issues with the home have not been corrected. I was excited for this home based on the positive reviews and photos but was let down big time. *Important to note that in the front bedroom you can hear every single noise from the street. It’s loud.