Hôtel près de Cool Crest, Kansas City, Kansas City

« L’hôtel est à une distance de marche du Arrowhead et Kaufman center donc pratique pour les games mais loin de tout autrement. Les chambres sont propres mais les lits étaient désuets donc inconfortables. Le personnel était courtois mais personne n’est venu faire la chambre durant nos 3 nuits de séjour malgré l’enseigne à notre porte requérant un ménage. Le déjeuner était très varié. »

« C'est délabré, vétuste »

« Not clean at all and a lot of work to make it acceptable »

« The rooms were very clean & nice. We had a problem with the toilet. It would not flush so we had to use lobby bathroom. The staff was very nice. »

« The property needs to be renovated, very out dated. Plumbing work is needed, Staff is very nice but can only use the resources they have to make a pleasant stay for their guest. »

« Even though I had prepaid via expedia , I was charged an additional $10 in cash as a penalty for using expedia. Expedia said it was an error on their part for not listing that as part of the amount? They should have refunded. Room was nice but short on pillows, blankets and toilet paper. »

« Very nice welcoming and breakfast were really good. The manager was extremely nice with us. A PLUS PLUS ! »

« My stay at Silver Heart was truly magical. The property is stunning and full of character, and everything was sparkling clean. I could not have felt any more welcomed and will absolutely stay there again if and when I'm in Kansas City area next time. »

« Staff was great and we loved the room. We will be coming back to stay again. »

« Nous sommes restées que 30 minutes, le temps d'essayer de trouver une solution aux centaines de mouches dans la chambre et de demander un remboursement total. L'hôtel n'était pas un endroit sécuritaire pour 2 femmes début trentaine, dans un secteur plus défavorisé de kansas city (independence). Le personnel de l'hôtel l'a bien compris et n'a eu aucun problème à nous rembourser la totalité des frais. »

« The hotel was in a convenient location to downtown. They were in the midst of renovations, but did a great job of protecting guests from that. The breakfast could have been a little more varied, but it was unique to have a bagel bar (if I’m remembering correctly). »

« It was a decent stay »

« I did not like this hotel. It was so dirty no towels. It was a couple towels. It was really dirty. There was no heat that was not working. Just spawn AC. The light says dirty had gum, light switch, and stuff and not recommend this. »

« The room was not clean—there were noticeable stains on the couch and the walls were in poor condition. The pool was also very unclean and did not appear properly maintained. The shower had no hot water at all, which was extremely frustrating. Overall, this was a very disappointing experience, especially for a Holiday Inn Express. »

« This place was the worst hotel I've ever stayed in. We had to change rooms due to uncleanness. Overly stained carpet, rips and tears in the furnishings, poor dusting, stained towels. We were given another room with less stains on the carpet but still stained. Stains on the furnishings, bed frame full of dust, dingy stained towels, thank God I had brought my own. The microwave was filthy and full of dust on the outside. I was told I'd get another one, that didn't come until the day before leaving...