Zimmersafe, Schreibtisch, laptopgeeigneter Arbeitsplatz

Bewertungen von Sands Harbor Resort and Marina

3.5 out of 5
Sands Harbor Resort and Marina
125 N Riverside Dr, Pompano Beach, FL

Bewertungen

7.2

Gut

346 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
226 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
175 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
112 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
143 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.4/10

Sauberkeit

8.0/10

Personal & Service

6.8/10

Ausstattung

6.4/10

Zustand der Unterkunft

7.0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Andrea, Niedersachsen

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Die Lage war sehr gut. Zimmer mit Balkon und Meerblick in den oberen Etagen. Das Personal war rundum sehr freundlich. Das Hotel ist in die Jahre gekommen, eine Renovierung wäre dringend nötig. Besonders störend fand ich die lauten Lüfter des Restaurants im Erdgeschoss, genau unter den Balkonen. Insgesamt durch alte Türen und Fenster sehr hellhörig.
Aufenthalt von 13 Nächten im Februar 2020

8/10 – Gut

Lizet

Verbesserungswürdig: Zustand der Unterkunft
The bathtub needs to be replaced sink area needs to be redone
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Bryant

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Special old Florida property and it shows. Unique location with a few little infrastructure kinks that may/may not add flavor. Food is excellent at very point (grill and formal restaurant) as they have a French chef and it shows. Location and price make this a true value. Now all they need are microwaves in every room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sands Harbor Resort Marina am 27. Mai 2024
On behalf of the team here at Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank you Management.

8/10 – Gut

Bryant

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Older property with premium location right on water. Excellent food surprisingly and no better place for a sunset drink by the pool.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Juliette am 25. Mai 2024
Thank you for your wonderful review! We're so happy to hear about the experience you had. We're glad you enjoyed the restaurant patio and are looking forward to having you stay with us again.

2/10 – Ungenügend

Sawyer

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Booked a room for a night for work and upon arrival I was denied my room because my name wasn’t on my companies card. No refund and no room for the night. Horrible service and nothing was done to fix the issue. Every other hotel I’ve even been to has not given me this problem.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sands Harbor Guest Relations am 22. Mai 2024
Its unfortunate to see this review as before your reservation was made, we did communicate the requirement that the card on file needed to be under your name for security reasons. We understand the frustration, but this is a policy in place to ensure the security of our guests. We are happy to discuss this further and to assist you in resolving this matter. We have issued you a refund but please allow 5-7 business days for it to reflect onto your account. Please reach out to us directly so we can work together to find a solution.

10/10 – Hervorragend

Kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great view of the Intercoastal Waterway and the ocean. Staff super friendly and special thank you to Kortney for her hospitality.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Sands Harbor Guest Relations am 15. Mai 2024
We're delighted to hear that you enjoyed the view and the hospitality provided by our staff during your visit! Kortney will be thrilled to receive your special mention. Thank you for taking the time to share your positive experience, and we hope to welcome you back soon for another enjoyable stay by the Intercoastal and ocean!

10/10 – Hervorragend

Yamile

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sands Harbor Resort Marina am 13. Mai 2024
On behalf of the team here at the Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank youManagement

8/10 – Gut

Isis

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sands Harbor Resort Marina am 12. Mai 2024
On behalf of the team here at the Sands Harbor Resort & Marina, we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank you Management

10/10 – Hervorragend

jeffrey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff. Great location. Fun deck bar on the water. Great pool area. Newly renovated.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sands Harbor Resort Marina am 6. Mai 2024
On behalf of the team here at the Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank YouManagement

8/10 – Gut

Sandra

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
The property makes you feel as if you’re in key west . It’s very pretty if you need a fast escape .
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sands Harbor Resort Marina am 6. Mai 2024
On behalf of the team here at the Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank youRaymond Ortiz

10/10 – Hervorragend

Felix

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sands Harbor Resort Marina am 7. Mai 2024
On behalf of the team here at the Sand Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank you RO

4/10 – Schlecht

Paulo

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Unfortunately when we got to our room we found a ton of bugs on the walls, on the ceiling, and staining on the sheets so we have to assume that this room was infested with bed bugs. Brian at the front desk was extremely helpful and friendly, he assisted with getting us a full refund at midnight and we ultimately decided to leave and go to another hotel. When we arrived everything looked clean and great, this could happen anywhere but it was definitely an issue in this room. Can't say if it's an issue in every one of their rooms.
Aufenthalt von 3 Nächten im April 2024
Antwort von Sands Harbor Resort Marina am 3. Mai 2024
On behalf of the team here at The Sands Harbor Resort & Marina, we wanted to take a moment to apologize for the challenge that you have been facing throughout your stay. I truly regret that we missed the mark am sorry for the impact this has had on your stay here with us. Our goal is to consistently exceed our guests' expectations and I apologize for the challenges that had risen. Please do not hesitate to let us know if there is anything further that we can assist with. Thank youManagement.

10/10 – Hervorragend

Michael

Such a wonderful well managed property. I look forward to visiting every year. This is my 4th time staying at the Sands and cant wait until next year! Everything you need as a solo traveler or romantic get away is here and there.
Aufenthalt von 8 Nächten im April 2024
Antwort von Sands Harbor Guest Relations am 1. Mai 2024
We're delighted to hear that you had such a wonderful experience during your stay with us! Thank you for making us your go-to destination, and we're thrilled that you found everything you needed for both solo travel and romantic getaways. Your continued support means the world to us, and we can't wait to welcome you back for your 5th visit next year! If there's anything special you'd like for your next stay, please don't hesitate to let us know.

10/10 – Hervorragend

Yamile

Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Guest Relations am 16. Mai 2024
Thank you for the 5 star review!

10/10 – Hervorragend

Jocelyn

Gut: Sauberkeit und Personal & Service
Could maybe use a few updates but overall we had a great experience. The staff was very friendly and s AA
Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Resort Marina am 27. Apr. 2024
On behalf of the team here at Sand Harbor Resort & Marina, we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank youManagement

6/10 – Okay

Maria

Aufenthalt von 3 Nächten im April 2024
Antwort von Sands Harbor Resort Marina am 27. Apr. 2024
On behalf of the team here at Sand Harbor Resort & Marina, we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank youManagement

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Guest Relations am 14. Mai 2024
Thank you for the 5 star review!

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property has a great vibe. The bar, restaurant and the staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Resort Marina am 21. Apr. 2024
On behalf of the team here at Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Safe travels home today. Thank you again and we hope to see you again!

6/10 – Okay

Alan

Unfortunately my room doesn’t have a working television set. A technician came to my room and tried to correct the problem but in the end I am still without a television set. Since I am paying over $200.00 per night for the room, I consider that to be indefensible. Otherwise, my room was decent.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Resort Marina am 21. Apr. 2024
On behalf of the team here at Sands Harbor Resort & Marina, we wanted to take a moment to apologize for the challenge that you have faced throughout your stay with the television. I truly regret that we missed the mark in areas of your room and sincerely am sorry for the impact this has had on your stay here with us. Our goal is to consistently exceed our guests' expectations and I apologize for the challenges that had risen. Please do not hesitate to let me know if there is anything further that I can assist with. It would be my absolute pleasure to assist in anyway.

4/10 – Schlecht

The

Mit der Familie gereist
WARNING. Cancellation policy No refunds unless you cancel 8 days in advance
Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Resort Marina am 21. Apr. 2024
Thank you for sharing your feedback with us. Please do not hesitate to let me know if there is anything further that I can assist with. It would be my absolute pleasure to assist in anyway.

2/10 – Ungenügend

Traci

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Chose to get a hotel the day before our cruise set sail to be able to spend time with a friend whom I hadn’t seen in years. She lives about 45 min south of this hotel so she too chose to stay at the same property so we could maximize on the our time together. Upon arrived at approx 5:30pm, we were told our room was still not available. Check in was at 3pm. Myself, my friend and our 3 children were eager to get in the pool and enjoy what was left of the sun. To do this we had to bring our luggage and change in the public restroom where the stalls were barely big enough for a grown adult and people whom were not paying to stay at the hotel also used. After another hour, the front desk came to our table by the pool to inform me that I had been ‘upgraded to a suite’ and my room was ready! My friends room still was not. I originally paid for a corner room w/ PREMIUM waterview and was told I had been upgraded to a penthouse! I’m sure you could imagine my 12yr old daughter’s excitement to hear this… I was however placed on the top floor in the middle of 2 penthouses. It’s possible this room that I was so graciously ‘upgraded’ to was the previous broom closet of a penthouse or maybe a utility closet for the top floor? It was everything but a penthouse. Beyond anticlimactic to walk into. The mold soiled bin that collects the A/C drop on balcony was atrocious but the valet leaving my keys to my car completely unattended at the front of the hotel was the final straw for me.
Aufenthalt von 1 Nacht im März 2024
Antwort von Sands Harbor Resort Marina am 21. Apr. 2024
On behalf of the team here at Sands Harbor Resort & Marina, we wanted to take a moment to apologize for the multiple challenges that you have been facing throughout your stay with us. I truly regret that we missed the mark in multiple areas of your stay and sincerely am sorry for the impact this has had on your stay here with us. Our goal is to consistently exceed our guests' expectations and I apologize for the challenges that had risen. Please do not hesitate to let me know if there is anything further that I can assist with. It would be my absolute pleasure to assist in anyway.

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Older property but in a great location
Aufenthalt von 2 Nächten im März 2024
Antwort von Sands Harbor Guest Relations am 16. Apr. 2024
We appreciate your feedback! We're glad you found our location to be great. We hope to welcome you back again soon

4/10 – Schlecht

Fredricka

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
H
Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Guest Relations am 16. Apr. 2024
We would love to learn more about your experience to see how we can improve. If you have any specific comments or suggestions, please feel free to reach out to us. We value your input and hope to have the opportunity to exceed your expectations in the future.

10/10 – Hervorragend

Angel

Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Guest Relations am 1. Mai 2024
Thank you for the 5 star review! We can't wait to welcome you back :)

6/10 – Okay

Farnaz

Aufenthalt von 2 Nächten im April 2024
Antwort von Sands Harbor Guest Relations am 1. Mai 2024
We hope you enjoyed your stay. Thank you for leaving a review but if there was anything we could of done to make it a 5 star experience please let us know!

6/10 – Okay

Lorrie

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This is a fab property with a great location and views of life in marina. It is falling apart, not very clean and it’s like the owners don’t care about it anymore. Furniture, blinds falling apart. Shoddy repairs. Really sad because the location is terrific. Prices are high as well for food and drinks in both bar and restaurant. Food was good. No coffee maker in the room. Complimentary coffee in the lobby but gone by 10 am. Pool was great but a battle every morning for the chairs - 8. Too bad has tons of potential. Close to restaurants and Pompano beach though about 2 blocks
Aufenthalt von 4 Nächten im April 2024
Antwort von Sands Harbor Guest Relations am 11. Apr. 2024
Thank you for sharing your feedback on our location and views. We value your input and are committed to continuously enhancing our guests' experiences. To address one of your concerns, coffee makers are available upon request for your convenience. In terms of our food and beverage pricing, we regularly assess our offerings to ensure they remain competitive within the local market while upholding the quality standards we aspire to deliver. We hope for the opportunity to further enhance your experience during future visits. Should you have any additional feedback, please feel free to contact us directly.

10/10 – Hervorragend

Jessika

Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Guest Relations am 29. Apr. 2024
Thank you for the 5 star review!

8/10 – Gut

Darko

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked it
Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Guest Relations am 9. Apr. 2024
Thank you for the review, we are glad you liked your experience but aim to make you love your next visit!

10/10 – Hervorragend

Rebecca

Aufenthalt von 2 Nächten im April 2024
Antwort von Sands Harbor Resort Marina am 28. Apr. 2024
On behalf of the team here at Sands Harbor Resort & Marina. We just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Safe Travels Management

8/10 – Gut

james

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
John, Steve, and Virginia were really attentive fun and professional at the pool/bar area. They went out of their way to ensure our stay was enjoyable. There were several times when pool towels were unavailable-one time we were given bath mats. After our room was cleaned they didn’t leave fresh towels. Pool chairs are near impossible to get but overall it’s a great place to stay and a very fun atmosphere
Aufenthalt von 7 Nächten im März 2024
Antwort von Sands Harbor Guest Relations am 9. Apr. 2024
Thank you for sharing your experience with us. We're delighted to hear that John, Steve, and Virginia provided attentive, fun, and professional service at our waterfront restaurant. We're glad to hear that you found us to be a great place to stay with a fun atmosphere. We look forward to welcoming you back for another enjoyable stay!

10/10 – Hervorragend

Natalie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im April 2024
Antwort von Sands Harbor Guest Relations am 9. Apr. 2024
Thank you for the excellent review! We’re glad to hear you enjoyed your stay and can’t wait to welcome you back!

6/10 – Okay

Ana

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Beautiful location the property it’s not so modern but the views and location is the best
Aufenthalt von 1 Nacht im März 2024
Antwort von Sands Harbor Resort Marina am 27. Mai 2024
On behalf of the team here at Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Thank you Management.

10/10 – Hervorragend

BREAUD-Gmail Junk

Gut: Ausstattung und Zustand der Unterkunft
Staff very friendly and very convenient to walk to multiple points of interest.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sands Harbor Guest Relations am 5. Apr. 2024
We're delighted to hear that you enjoyed our staff and convenient location for exploring. We strive to provide exceptional service and convenient accommodations for our guests. We hope to welcome you back again soon for another enjoyable stay!

8/10 – Gut

Ana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s a very beautiful place with the marina and the beach really close , my only complaint is the room because some rooms are very old and others renovated
Aufenthalt von 1 Nacht im März 2024
Antwort von Sands Harbor Guest Relations am 1. Apr. 2024
We're delighted that you enjoyed our beautiful location near the marina and beach! We appreciate your feedback regarding the rooms as we're continuously working on improving our accommodations. Your satisfaction is important to us, and we hope to provide a better experience for you in the future. Thank you for sharing!

10/10 – Hervorragend

mark, mexico

Aufenthalt von 1 Nacht im März 2024
Antwort von Sands Harbor Resort Marina am 21. Apr. 2024
On behalf of the team here at Sands Harbor Resort & Marina we just wanted to thank you again for staying with us. It's was a true pleasure hosting you during your stay. Our team hopes that you had a wonderful stay. We take great pride in creating the perfect home-away-from-home for you and appreciate you selecting our property to stay at! Safe Travels. Thank you again and we hope to see you again!

6/10 – Okay

Mariah

Mit einer Gruppe gereist
Gut: Personal & Service
Photos of room didn’t match the condition it was in we felt. Otherwise everything else was good!
Aufenthalt von 2 Nächten im März 2024
Antwort von Sands Harbor Guest Relations am 29. März 2024
We're sorry to hear you felt as if our resort didn't match the photos you saw beforehand but pleased to hear that you found everything else to be good during your stay. We've taken steps to ensure that our room photos reflect the actual condition more accurately. Thank you for bringing this to our attention, and we hope to welcome you back for an even better experience in the future.

8/10 – Gut

nancy

Gut: Personal & Service und Ausstattung
The location of this property is excellent. The pool area does not have enough lounge chairs for guests. I was lucky to go out early in the morning and get one which turned out to be very beautiful. The hotel is in need of refurbishing in a lot of areas, The outdoor bar and restaurant were lovely and staff is great. I think for the price per night it was definitely worth it and I probably would return.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sands Harbor Guest Relations am 28. März 2024
Thank you for your feedback! We're glad you enjoyed our location, but apologize for any inconvenience regarding lounge chair availability. While we are continuing to renovate some areas, we're pleased you found our outdoor bar and restaurant lovely and appreciated our staff. Your input is valuable, and we hope to welcome you back soon!

4/10 – Schlecht

Bruce, BOCA RATON

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Location is not bad but facility needs a renovation. 1st room we were sent to had bed up on its side against wall and fan airing room out. went back, got apology and sent to second room overlooking rusty roof and room looked like not updated since building built.If renovated, this hotel could do well
Aufenthalt von 2 Nächten im März 2024
Antwort von Sands Harbor Guest Relations am 25. März 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Rest assured, we take your comments seriously. Renovations are indeed in progress and part of our long-term plans to enhance our facilities and ensure a better experience for our guests. We hope for the opportunity to welcome you back in the future to experience the improvements firsthand. Thank you for bringing this to our attention and we'll be sure to enhance communications to ensure guests such as yourself do not have the same circumstances of entering a room under renovations.

2/10 – Ungenügend

James

Aufenthalt von 1 Nacht im März 2024
Antwort von Sands Harbor Guest Relations am 11. Apr. 2024
We are saddened to see your 1-star review. We would love to understand more about your experience to uncover the ways in which we may have not met your expectations. If you could please contact us directly, we would appreciate the opportunity to gain further insight into your review.

10/10 – Hervorragend

marc

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
le seul probleme c'est le 25 us de stationement que je n'avais pas vu avant
Aufenthalt von 1 Nacht im März 2024
Antwort von Sands Harbor Guest Relations am 21. März 2024
Thanks for the review!

6/10 – Okay

Pam

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Sands Harbor Guest Relations am 21. März 2024
Thank you for taking the time to leave us a review. We value your feedback and would love to learn more about how we could have improved your stay to make it a 5-star experience. Please reach out to us via email with any additional details or suggestions. We're committed to enhancing your next visit with us.

6/10 – Okay

miguel angel

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The room where i stay didnt look anything close to the pictures, carpet old and dirty, beds was broken and you can tell that building is old, they need to replace doors, cabinets, carpets, the room was smelling to humidity, i call twice for have the room clean thay never came.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sands Harbor Guest Relations am 21. März 2024
We're sorry to hear about your experience, and we appreciate you bringing this to our attention. This isn't our standard of service, and we apologize for any inconvenience you encountered during your stay. We'd like to learn more about the room you stayed in and address these mentioned concerns. Please contact us via email with further details. Thank you for your feedback, and we hope to have the opportunity to make it right for you.

10/10 – Hervorragend

Richard, rochester

Aufenthalt von 1 Nacht im März 2024
Antwort von Sands Harbor Guest Relations am 4. Apr. 2024
Thank you for the 5 star review!

2/10 – Ungenügend

Casey

Verbesserungswürdig: Personal & Service
Property was stolen from our client who stayed in this hotel. Cameras were not able to give them a definitive answer for what happened.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sands Harbor Guest Relations am 14. März 2024
We're actively investigating the incident involving this guest's mentioned missing property, which was left unattended outside their room in a plastic bag. While our security cameras may not have provided a definitive answer, we're committed to assisting in any way we can. Rest assured we are doing our utmost to help track down the mentioned missing items. If you have any further information, please contact our guest relations manager who has already been in communication with your client. Your cooperation is appreciated.

8/10 – Gut

Christine

Mit dem Partner gereist
Gut: Personal & Service
It’s a nice location on the marina. Very short walk to the beach. The pool area is tiny. Only about 8 lounge chairs. Cute bar and eating area. Staff was nice and helpful.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sands Harbor Guest Relations am 12. März 2024
Thank you for sharing your experience! We're glad you enjoyed our marina and distance to the beach. We appreciate your feedback as it's great to hear that you found our staff nice and helpful. We hope to welcome you back soon for another enjoyable stay!

8/10 – Gut

Pamela

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
I love the atmosphere! The music, the band, the food and drinks. The veiw, to die for!! Our bathroom was very old altho my friends room had been renovated and was very nice. Tub wasn't clean but the room was.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sands Harbor Guest Relations am 11. März 2024
Thank you for your feedback! We're thrilled to hear that you loved the atmosphere, music, food, drinks, and the breathtaking view. We apologize for any inconvenience regarding the bathroom and the cleanliness of the tub. We are available on call for room refreshments and deeper cleans when needed so please let us know during your next stay . Your comments are valuable to us, and we hope to welcome you back soon for another enjoyable experience in a more renovated room!

10/10 – Hervorragend

vic

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
staff was great. had a minor problem but was resolved immediately. can't overstate the helpfulness and attitude of the staff
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Sands Harbor Guest Relations am 5. März 2024
We pride ourselves on service and are glad you got to experience it firsthand. We are sorry for any inconvenience caused but grateful to have had you stay with us and hope to welcome you back again.

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Sands Harbor Guest Relations am 5. März 2024
Thank you for the positive review! Glad to know you enjoyed your stay and looking forward to welcome you back again!

6/10 – Okay

Nidhin

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von front desk am 28. Feb. 2024
Thank you for your feedback

10/10 – Hervorragend

Douglas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would highly recommend
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Sands Harbor Guest Relations am 26. Feb. 2024
Thank you for highly recommending us! We appreciate your review and hope to welcome you back again soon :)