4/10 Médiocre
Melina M.
8 juil. 2024
Les points forts : Propreté
Horrible
First the house itself: there was no closet or furniture to accommodating clothing in the master bedroom. We had to live out of our suitcase. Take the couch out of the master (it’s useless) and put in something to hold clothes.
There was no hot water, more like luke warm
The upstairs was HOT and you couldn’t adjust the thermostat down.
Kitchen: had a keurig but no kcups.
Management company: HORRIBLE they were incapable of entering a credit card number accurately and threatened to cancel our reservation. I asked them to send me the link… worked fine for me. I confirmed with my credit card company there had been no attempts to charge our card.
Hurricane Beryl (proved deadly) hit during our stay so we left early. We did not purchase trip insurance but I thought it wouldn’t hurt to ask if the last night could be refunded. One sentence question that was it! I received a 3 paragraph response that was rude and condescending and told me to not call and “beat up our staff”. Geeze I sent a one sentence question that was professional, courtesy and inquisitive. A simple no we can not accommodate that would have been a sufficient response.THEY WERE COMPLETELY RUDE AND UNPROFESSIONAL!
We stay every year in Treasure Island and I will purposely look for a rental that is not managed by 979 vacation rental. OWNERS: time to switch or have a serious talk regarding customer service. I would be happy to forward you the email I sent and the email I received.
Melina M.
Séjour de 5 nuits en juillet 2024