4/10 Médiocre
Tiana H.
5 nov. 2025
Les points faibles : Propreté
The home itself was beautiful and in a great location, but unfortunately, our experience was ruined by a roach infestation that started on our second night. We began seeing roaches in the kitchen, and the next morning, baby roaches were crawling inside a loaf of bread we had just purchased the day before.I immediately contacted the property manager and sent photos. When she came to inspect, she pulled out the bottom drawer under the stove and found two sticky traps already placed there — one of which had seven or eight large roaches stuck to it. That made it clear the problem existed before our stay. She applied powder behind the stove and sink, but we continued to see baby roaches every night afterward.The manager said the owner would reach out about a partial refund, but no one ever contacted me. Later, I was told the owner would only refund one night, which felt unfair given that the infestation was ongoing and clearly pre-existing. To make matters worse, after our stay, I was charged a pet fee even though I had reached out multiple times before arrival (on the 5th, 11th, and 20th) to pay it in advance as they stated its to be paid 3 days prior to arrival. It’s disappointing because the home itself was lovely, but the cleanliness, pest issue, and lack of proper follow-up made for a stressful and unpleasant experience. I hope management addresses this properly for future guests.
Tiana H.
Séjour de 7 nuits en octobre 2025
