10/10 – Hervorragend
Rachel R.
3. Aug. 2025
Verbesserungswürdig: Sauberkeit
Galveston
When entering and viewing then realized their was not enough beds as the pictures showed and we had to use the sofa bed to accommodate everyone but it was stuck and my dad had to fix it before use. There was not sheets for the sofa we had to wait almost 3 hours for linen to be brought after contacting them twice. The ac did not cool the house at all we discovered the air filter was massively dirty so we changed the filter and notified them also there was only 5 towels for a group of 9 people there was not any beach towels as the descriptions stated we had to ask for that. The house rules required us to load the dishwasher and wash so the housekeeping couldn’t charge more to wash dishes but there was not any soap to use. We were on the 2nd story and the elevator that was there was broken so we had to climb four flights of stairs to bring out stuff to the room. After notifying them about the ac they claimed they reset it and turned it down to 69 which the second night was cooler till about 11pm then again it was hot. Now they did give me a 10 dollar Starbucks gift card for changing the filter. Compared to the pictures the overall place was smaller then what we assumed because the pictures were different their was one room with a full size bed and another room with a full size bed and the third room was suppose to be a twin bed with twin bunk beds it was not it was like a closet with bunk beds and a tunnel bed. Very uncomfortable to relax
Rachel R.
Aufenthalt von 2 Nächten im Juli 2025