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Avis sur Avra Imperial Hotel

5 out of 5
Avra Imperial Hotel
Kolymvari, Platanias, Crete Island

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 130 avis sur 184." "
Note des voyageurs de 8 (Bien), d’après 35 avis sur 184." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 184." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 184." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 184." "

9,2/10

Propreté

9,0/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

SEBASTIEN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très belle hotel
Séjour de 8 nuits en juillet 2023
Réponse de Konstantinos C Stroutzos le 29 août 2023
Greetings from sunny Chania,Thank you for staying with us at the Avra Imperial Hotel and for sharing your review. We appreciate your taking the time to recommend our hotel to other travellers and we hope to have the pleasure of welcoming you back soon again.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Wendy

Séjour de 3 nuits en juin 2022
Réponse de Konstantinos le 13 août 2022
Greetings from sunny Chania We are thrilled to know you had such an amazing and enjoyable experience! Thank you for srating us. We hope to have the opportunity to host you again in the near future. Cordially Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

6/10 Satisfaisant

Olivier

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2022
Réponse de Konstantinos le 4 juil. 2022
Dear Guest We would like to thank you very much for choosing to stay at Avra Imperial Hotel and for taking time to rate us We look forward to welcoming you soon Best Regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Ana

Séjour de 5 nuits en septembre 2021

8/10 Bien

yakup

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super sejour
Très beau hotel grand complexe Bien situé Repas tres bien Chambre propre et bien spacieux
Séjour de 1 nuit en septembre 2021
Réponse de Konstantinos le 11 sept. 2021
Dear yakup thank you for choosing Avra Imperial Hotel for your recent stay and for taking the time to rate and review us we look forward to welcoming you back regards Konstantinos C Stroutzos

8/10 Bien

jonathan

Séjour de 14 nuits en août 2021
Réponse de Konstantinos le 20 sept. 2021
Dear Mona thank you for staying with us and for taking the time to rate us we look forward to welcoming you soon regards Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Oren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect!!
Sejour fantastique.. le service etait excellent .. 1ere fois que l'on trouve une creche pour les bebes aussi bien organisé 🤗 Merci bcp a Constantinos le manager qui nous a donner un service parfait. Rien a dire tout etait parfait
Séjour de 4 nuits en août 2021
Réponse de Konstantinos le 11 août 2021
Dear Oren Thank you for choosing to stay with us and for taking the time to share your experience here. We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to Crete Best Regards, Konstantinos Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hôtel au top , incroyablement beau
Séjour de 7 nuits en juillet 2021
Réponse de Konstantinos le 8 août 2021
Dear Guest Thank you for choosing Avra Imperial Hotel for your recent stay and for taking the time to review your experience. We look forward to welcoming you back soon Regards Konstantinos Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Parfait
Séjour de 4 nuits en juillet 2021
Réponse de Konstantinos le 6 août 2021
Dear Georges, Thank you for selecting Avra Imperial Hotel for your recent visit to Chania and taking your time to share your feedback on Hotels.com We hope to welcome you back when your travels bring you to Crete, Chania Kind regards Konstantinos Stroutzos General Manager | Avra Imperial Hotel

2/10 Horrible

Kevin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2021
Réponse de Konstantinos le 21 juil. 2021
Dear Kevin On behalf of our team, I would like to thank you for your recent stay at Avra Imperial Hotel and appreciate your feedback. Reporting challenges on social media does not give us the opportunity to intervene while you are at the resort and limits you from perks that could evolve your experience. In order to efficiently serve guests, a member of the management team has a daily duty that is underscored by a guest relations report and a front office log where guest comments and staff actions are reported. Reporting any challenge during your stay at the resort can only enhance your experience. Constructive feedback strengthens the team and acts as a driving force in realising our vision of making Avra Imperial Hotel a unique destination for eclectic guests. You can always contact our team give us feedback on your negative experience regards We wish you a safe travel back home Konstantinos Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel formidable
Super accueil, personnel souriant et serviable. Piscine immense et calme. Chambre propre literie confortable. Buffet du restaurant principal bon et varié. Merci pour ce séjour!
Séjour de 4 nuits en juillet 2021
Réponse de Konstantinos le 19 août 2021
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your experience here. We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to Crete Best Regards, Konstantinos Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Laurie littorie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2020

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Erreur
Ne pas réserver de chambre avec piscine privée. Elles ne sont pas exposées au soleil et la piscine est glacée alors vous n’en profiterez pas.
Séjour de 9 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2019

8/10 Bien

laetitia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel magnifique pour les familles
Nous avons passé 10 jours dans cet hôtel! Le site est vraiment très beau, bien agencé, le personnel très sympa et disponible. quelques personnes parlent français, ce qui est pratique pour certaines choses Les buffets sont très bien fournis et variés Le restaurant italien est excellent, avec un très bon service! toujours de très bons conseils notamment pour le vin La piscine est juste magnifique et immense les petites déceptions : La chambre de l'hôtel vue sur mer est assez décevante. L’animation pendant la journée est limitée et inexistante le soir Le bruit le matin tôt quand le personnel fait le ménage. La 1ère nuit a été très bruyante, impossible de dormir entourée de familles avec des bébés, heureusement Alexia (guest relation) a trouvé une solution très rapidement et nous avons emménagé dans un appartement AVRA Le point noir, si vous souhaitez vous reposer en couple, c'est la clientèle principalement familiale avec des enfants de tous les âges. Au restaurant, du petit déjeuner au dîner, impossible de profiter de son repas sans être dérangé par les hurlements. L'hôtel devrait prévoir des zones pour les clients sans enfants.. Pour terminer sur une note positive, nous avons adoré notre séjour dans l'appartement AVRA, dont la décoration est juste magnifique L'équipement est complet et parfait, la literie est excellente la vue sur le port est très sympa, à proximité des restaurants, malgré cela c'est très calme Nous recommandons les appartements AVRA
Séjour de 10 nuits en septembre 2018

10/10 Excellent

Daniel, Aubagne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel accueillant un peu loin de la plage
Hôtel un peu isolé, Très belle structure Spa très agréable Personnel au top Super Petit déjeuner
Séjour de 3 nuits en août 2018

10/10 Excellent

veronique, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hôtel
We stayed a fortnight in this beautiful hôtel : with spa, fitness room and confortable Rooms. Thé staff was really nice and helpful. Il was necessary to rent a car though since thé hôtel, is about 30 minutes away from Shania. A very Nice stay indeed and i would recommend it.
Séjour de 10 nuits en juillet 2018

10/10 Excellent

Jean-Pierre

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A refaire
Superbe hôtel moderne et complet
Séjour de 4 nuits en mai 2018

10/10 Excellent

olivia, marseille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel magnifique
Très bon séjour dans cet hôtel calme et confortable, moderne. Piscine magnifique. Seul bémol les enfants n'ont pas accès à la piscine chauffée.
Séjour de 5 nuits en avril 2018

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel, but needs attention for details
After seen 2 rooms (again, this becomes standard in every hotel) we've ended up in a room that was perfect. Avra hotel is really OK, located in a calm non-touristic environment with some typical good restaurants around the corner (with sea view). One remark: Why is the grass between the lounges not mowed and 20 cm high? It gives such a bad impression of the overall fine hotel.

10/10 Excellent

Jani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en octobre 2023
Réponse de Konstantinos C Stroutzos le 2 nov. 2023
Dear JaniThank you for giving the time to share your rate on your recent stay at Avra Imperial Hotel.We feel honored to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating!Warm regardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hote

10/10 Excellent

Anette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Amazing place, great service.
Séjour de 7 nuits en octobre 2023
Réponse de Konstantinos C Stroutzos le 2 nov. 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience here. We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to CreteBest Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Petros Sotiri

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Best hotel and superb service, staff really go the extra mile to make it a holiday to remember. Great dining options and amenities. Beautiful hotel too and surrounding area
Séjour de 5 nuits en octobre 2023
Réponse de Konstantinos C Stroutzos le 2 nov. 2023
Dear Petros SotiriThank you for choosing Avra Imperial hotel for your Cretan stay and for sharing your experience hereI am thrilled that you have enjoyed our hospitality and felt so well taken care of by our efficient Staff. I am indeed proud of our dedicated Team Members who are committed to delivering exceptional service and ensuring that every Guest feels truly valued, respected, and cared for.On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureKinds regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Rishi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic all inclusive stay with family
Avra was a stunning large hotel offering multiple large pools with a smaller pool near the beachside, multitude of restaurants with some needing pre-reservation but easy to do throught the link they send you, covering asian, italian and pool side snacks as well as main buffets. The all inclusive option is fantastic and large variety of drinks all available within this. They catered amazingly for my 8 month old son especially for food, Jessie at the concierege helped us greatly in putting together meals to send to the chef and be prepared for him. Overall a few less vegetarian options (as mains) for adults but they did make efforts to do the other dishes without the meat. Staff were all very polite and courteous and hotel was large and very clean and maintined well. Spa area also large with indoor pool, sauna, steam lovely massage therapies also Beach very close by but more pebbles than sand Provided us with many baby amenities
Séjour de 7 nuits en octobre 2023
Réponse de Konstantinos C Stroutzos le 2 nov. 2023
Dear RishiThank you for taking the time to write such a positive & detailed review and for sharing your experience with us and others. We pride ourselves in being the best choice for guests seeking elegance, exceptional service and tranquility on Crete islandWe are also happy to hear you enjoyed our culinary programme & the on-property dining experiencesOn behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureI remain at your disposal for any further requests you may have. Feel free to contact us anytimeAll the best,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Marita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2023
Réponse de Konstantinos C Stroutzos le 14 oct. 2023
Esteemed Guest,Thank you for choosing to stay with us and for taking the time to share your experience here. We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to CreteBest Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 Bien

Rohit

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Our stay overall was good, the food was great, facilities etc were good; and staff were extremely helpful. Some things however were not great, hence the four stars: - Upon arrival to the room, although cleaned, the sheets had stains on them, room not entirely cleaned as dust and cob webs on furniture, also there were tiny lizards and other insects roaming around. - There were cats wondering around in the food areas and restaurants, which wasn’t pleasant as not everyone is a cat lover, the staff didn’t respond to this very well, at some times there was also a dog wondering around. - It wasn’t very friendly for children, lacking facilities. - Our all inclusive package was self service only in the breakfast and lunch main buffet halls, where you can choose what to eat, but simple things like a soft drinks machine and tea/coffee and beer etc was all waiter service, it would’ve been good to be able to just get these yourselves. They did have a water and juice machine. The snack bars were only all waiter service and nothing to just grab yourself; and although fairly timely, it’s still not very convenient when you cannot just help yourself and have to wait for food and drink. Not a major issue, but good to mention. - The venue said they have variety of gluten free options however in reality these were not great nor enjoyable. They had one type of GF bread which was not nice at all. If the above were addressed, then we would be really happy to visit here again.
Séjour de 7 nuits en septembre 2023
Réponse de Konstantinos C Stroutzos le 9 oct. 2023
Dear Rohit,First, we would like to thank you for your time writing about your experience in our hotel Avra ImperialWe are always ensuring that our guest enjoying a wonderful stay with us as our guest satisfaction is always our firstPriority. We regret if there were any inconveniences that might occur and definitely all that you have mentionedSeriously taken into consideration and handled with the concerned.We really hope to have a chance of welcoming you again to ensure the most comfortable & enjoyable stay with us.Thank youKonstantinos C Stroutzos General Manager Avra Imperial Hotel

10/10 Excellent

Paul Christian Alfons

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Der Urlaub im Avra Imperial war wundervoll. Der Service und die Restaurants sind hervorragend und das Angebot allgemein voll und ganz zufriedenstellend. Absolut empfehlenswert.
Séjour de 8 nuits en septembre 2023
Réponse de Konstantinos C Stroutzos le 9 oct. 2023
Esteemed GuestsThank you for choosing to stay with us and for taking the time to share your experience here.We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to CreteI remain at your disposal for any further requests you may have.Best Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 Bien

June

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No sun on our patio
We booked a room with private pool. Although the pool was mostly in the sun, sadly the patio, apart from about 2ft of it, remained completely in the shade which was a shame as no possibility of sun bathing
Séjour de 3 nuits en septembre 2023
Réponse de Konstantinos C Stroutzos le 9 oct. 2023
Dear Guest,Thank you for taking the time to tell us about your recent stay with us. We are happy your overall stay was pleasant, but we want it to be perfect. We strive to provide distinctive experiences through our attention to craft and detail, and we genuinely apologise for not doing so during your time with us.Thank you for choosing Avra Imperial Hotel, Chania and we hope you will give us another opportunity to welcome you to the perfect stay you deserve.Best Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would recommend
Was such a beautiful hotel, food was amazing out of this world so much choice. Staff all so friendly. Would recommend. Sun beds and chairs around pool was not very comfortable after a while.
Séjour de 5 nuits en septembre 2023
Réponse de Konstantinos C Stroutzos le 9 oct. 2023
Dear GuestsThank you for such a generous review on your recent stay at Avra Imperial Hotel. We are glad you had a fantastic stay and that your overall experience was an enriching one. We are especially happy to read you were impressed with our culinary program and that you recognise our high sense of hospitality. Your kind compliments will definitely be shared with our team. We appreciate your compliments and look forward to welcoming you back soon.CordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Ioannis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en septembre 2023
Réponse de Konstantinos C Stroutzos le 18 sept. 2023
thank you for taking the time to rate us!

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Konstantinos C Stroutzos le 29 août 2023
Greetings from sunny Chania,Thank you for staying with us at the Avra Imperial Hotel and for sharing your review. We appreciate your taking the time to recommend our hotel to other travellers and we hope to have the pleasure of welcoming you back soon again.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

VASILIKI

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ideal property for families with children. The luxury all-inclusive package we booked was also great. A special call-out for the staff in the pool-bar where we spent a lot of our time. They were pleasant, warm, offering great level of service. They made our stay special. :-)
Séjour de 9 nuits en août 2023
Réponse de Konstantinos C Stroutzos le 29 août 2023
Greetings from sunny Crete,Thank you for your recent stay at Avra Imperial Hotel. It is gratifying to learn you were pleased with our helpful staff and services. Thank you for your kind words regarding our bar team and service. We look forward to welcoming you in the nearest future.Best regards, Konstantinos

10/10 Excellent

Nathalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay
The whole experience was amazing. The hotel is beautiful, the staff is friendly and efficient, the bedroom is spacious and comfortable. The swimming pool is so good, with a bar service inside so you can have drinks by the pool. The buffet has a lot of options, for all tastes, and it is delicious. We really enjoyed the stay and would definitely come back.
Séjour de 7 nuits en juillet 2023
Réponse de Konstantinos le 2 août 2023
Dear NathaliaThank you for giving the time to share your comments to your recent stay at Avra Imperial Hotel. We are absolutely thrilled to read such a detailed and positive review of our hotel.We feel honoured to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating!Warm regardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

6/10 Satisfaisant

Mohamed Javed

Séjour de 3 nuits en juillet 2023
Réponse de Konstantinos C Stroutzos le 30 août 2023
Dear Mohamed JavedThank you for choosing to stay at Avra Imperial Hotel - we truly appreciate your patronage.Our hotel offers a prime location in the center of the Chania region, just a stone's throw away from Crete's most iconic beaches and other popular attractions.We have received your feedback about your stay and have shared it with our department leaders to prevent similar occurrences in the future.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Sarah

Séjour de 4 nuits en juillet 2023
Réponse de Konstantinos le 2 août 2023
Dear SarahThank you for such a generous review on your recent stay at Avra Imperial Hotel. We are glad you had a fantastic stay and that your overall experience was an enriching one. We appreciate your compliments and look forward to welcoming you back soon.CordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Stefano

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Siamo appena rientrati a casa dopo una.meravigliosa settimana... struttura splendida, camera pulita e silenziosa.. cibo ottimo.. personale accogliente e sempre.cortese. grazie di tutto
Séjour de 7 nuits en juin 2023
Réponse de Konstantinos C Stroutzos le 6 juil. 2023
Dear StefanoThank you for such a generous review on your recent stay at Avra Imperial Hotel. We are glad you had a fantastic stay and that your overall experience was an enriching one. We are especially happy to read you were impressed with our culinary program and that you recognise our high sense of hospitality. Your kind compliments will definitely be shared with our team. We appreciate your compliments and look forward to welcoming you back soon. Cordially Konstantinos C Stroutzos General Manager Avra Imperial Hotel

10/10 Excellent

Debora

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unser Aufenthalt war super! Das Personal ist mega freundlich, wir würden jedenfalls wieder kommen. Das einzige was wir bemängeln, ist die Sauberkeit im Zimmer es waren an den Wänden verdrückte Mücken und es lagen noch Haare am Boden. Aber sonst alles top.
Réponse de Konstantinos le 6 juil. 2023
Dear DeboraThank you for choosing Avra Imperial hotel for your Cretan stay and for sharing your experience with other treavelersI am thrilled that you have enjoyed our hospitality and felt so well taken care of by our efficient Staff. I am indeed proud of our dedicated Team Members who are committed to delivering exceptional service and ensuring that every Guest feels truly valued, respected, and cared for.On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureKinds regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Abby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juin 2023
Réponse de Konstantinos C Stroutzos le 6 juil. 2023
Dear AbbyThank you for choosing Avra Imperial hotel for your Cretan stay and for taking the time to rate usI am thrilled that you have enjoyed our hospitality and felt so well taken care of by our efficient Staff.On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureKinds regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 Bien

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Resort Amazing but room not as good as expected!
The resort was fantastic and the all inclusive was brilliant. Nothing was too much trouble. The only thing that was below par was the room. We booked a junior suite with a double bed and 2 singles. I feel we were thrown in a small suite out the way as I’ve been in bigger hotel rooms at a fraction of the cost. Our beds were made up as 2 singles for us and 2 singles for the kids… the room clearly states a double and 2 singles. That’s the only thing that let it down for me as we paid a lot for our stay and wanted luxury. Maybe we had been spoilt with the previous villa we had stayed in the week before but for an expensive junior suite with private pool… I did expect a bit more room and a double bed! I did ask to move rooms and would pay extra for a deluxe but none were available apparently. The kids entertainment wasn’t great either as only stuff on maybe 3 out of 7 days so it did leave them bored at night at times. The place itself is amazing and the staff would do anything for you but the above issues did let it down for us unfortunately.
Séjour de 3 nuits en juin 2023
Réponse de Konstantinos le 12 juin 2023
Dear AnthonyThanks for your valuable feedback on your recent stay. Regrettably, we didn't meet some of your expectations. Our focus is on offering curated experiences, and I apologize for not reflecting this in your stay.We're sorry for the inconvenience caused. Our facility is currently undergoing a transformation to enhance comfort and accessibility. These improvements will allow us to provide uninterrupted seamless service to our guests.Guest care is at the heart of our business. This unique guest experience is what sets Avra Imperial Hotel apart as one of Crete's finest hospitality brands.We apologize for not communicating this during your stay and hope to welcome you back soon to showcase our commitment to guest care.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 Bien

Ryan

Séjour de 6 nuits en mai 2023
Réponse de Konstantinos le 13 juin 2023
Dear RyanThank for choosing Avra Imperial Hotel for your recent stayWe look forward to welcoming you back any time CordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Kinga

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is beautiful, clean and located close to Chania, Samaria gorge and Balos beach. Rooms are spotless, pool area and pool itself great. Food was very good and plenty of choice, the only thing I would add in restaurant was the description of the dishes i.e if it's suitable for vegetarians and vegans. Beach was pleasant but the area leading to the beach needs working on maybe plant trees, plants etc. so it looks more appealing. All in all my stay was very pleasant.
Séjour de 7 nuits en mai 2023
Réponse de Konstantinos le 18 mai 2023
Greetings from Crete,Thank you for choosing to stay at Avra Imperial Hotel. We are thrilled to learn that you enjoyed our excellent services. Your positive comments about the cleanliness, delicious food served in our restaurants are much appreciated. We look forward to welcoming you back soon.Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Büsra

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en avril 2023
Réponse de Konstantinos le 11 mai 2023
Esteemed Guest Büsra,Thanks for your valuable review rating on your recent stay at Avra Imperial Hotel. Our team is honored to be recognized in your review. We strive to provide exceptional service to our guests and communities every day.We can't wait to welcome you back and provide the same caring service.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Therese

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2022
Réponse de Konstantinos le 25 janv. 2023
Dear ThereseThank you for giving the time to rate your stay at Avra Imperial hotel. We are absolutely thrilled to read such a positive review of our hotel and its servicesWe feel honoured to know that you had such a great time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureWe remain at your disposal for any further requests you may have. All the best,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 Bien

Saskia Kunibah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super Hotel !
Séjour de 5 nuits en octobre 2022
Réponse de Konstantinos le 27 oct. 2022
Dear Saskia,Thank you for taking the time to tell us about your recent stay with us. We are happy your overall stay was pleasant, but we want it to be perfect. We strive to provide distinctive experiences through our attention to craft and detail, and we genuinely apologise for not doing so during your time with us.Thank you for choosing Avra Imperial Hotel, Chania and we hope you will give us another opportunity to welcome you to the perfect stay you deserve.Best Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

John-Paul

Séjour de 4 nuits en octobre 2022
Réponse de Konstantinos le 14 oct. 2022
Dear Jean-PaulThank you for taking the time to rate us!It was great to meet you and have you and your family hereWe look forward to welcoming you back soonCordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2022
Réponse de Konstantinos le 14 oct. 2022
Dear GuestThank you for taking the time to rate us!We look forward to welcoming you back soonCordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Dimitrios

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Eine super Tolle Anlage. Das Personal ist super freundlich und sehr aufmerksam. Es gibt eine reichliche Auswahl an Essen Möglichkeiten. Der Strand ist direkt an der Hotelanlage. Am Hotel könnte die eine oder Sache erneuert werden. Wir hatten einen Super Aufenthalt. Liebe Grüße
Séjour de 7 nuits en septembre 2022
Réponse de Konstantinos le 14 oct. 2022
Dear Dimitrios,We would like to thank you for taking the time in publishing your very detailed review of your recent holiday at Avra Imperial Hotel. It was a sheer delight to read your positive words about our hotel and your comments will be taken into account.We hope we can welcome you back again in the near future.Best regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Urszula

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en septembre 2022

10/10 Excellent

Katarina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, would stay again!
Séjour de 7 nuits en septembre 2022
Réponse de Konstantinos le 4 oct. 2022
Hello KatarinaThank you for your kind word and the generous ratingwe look forward to welcoming you back soonregardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel