We were absolutely appalled at the condition of this property and itâs location. The room was dark and dingy, the air conditioner did not work, the âjetted tubâ did not work unless you called the staff, to âperform a trickâ, there was no bar as advertised, a dog stuck his head in the room because the door had to be left open with no air and the property was advertised as pet free. There was no wifi as advertised. The view was of walls and dried up weeds. The staff did nothing when we expressed our concern. We asked to be moved to a sister property and was told they could not accommodate us even after I told them my wife had asthma and the heat surely would have triggered an attack. We reserved the room from Sunday until Saturday and did not stay one night. It was that terrible. We were forced to seek other accommodations, lose thousands of dollars on this booking, and spend thousands of dollars on another resort. This was certainly not the way I envisioned starting off a 50th birthday trip. Thankfully, we were able to find other accommodations during the high travel season. I will be filing formal complaints with everyone associated with this booking in an attempt for reimbursement as I feel this resort was in no way as advertised.
