Dear delphine,Thank you for choosing to stay with us at NOŪS Santorini and for taking the time to share your review! We are glad to hear that you enjoyed the cleanliness of our hotel and were impressed by our architecture. We are also thrilled that our Spa's thermal area, featuring the sauna, steam room and cold plunge pool, added to your positive experience. These facilities are accessible to all our guests and contribute to the overall ambiance of rejuvenation.Lastly, we would like to apologize for any instances where our service did not meet your expectations. Your feedback on our staff's responsiveness and personalization is invaluable, and we will use it to refine our training approach.Thank you again for your insights. We hope to have the pleasure of welcoming you back and delivering a more exceptional stay!Kind regards,Charalampos NaslasGeneral Manager

Dear Mr. Migeot,We are delighted to hear that you enjoyed your stay with us, and that our staff stood up to your expectations.We look forward to hosting you again for another relaxing vacation!Warm regards,

Dear Judith, Thank you for your kind review, we greatly appreciate your constructive feedback. We would however like to clarify that in order not to compromise the quality of raw materials, we have selected this pricing policy (which in fact is in line with other 5-star hotels on the island). That being said, we value your input and will certainly consider it. We look forward to welcoming you back hopefully soon. Most sincere regards, Mike Metaxas General Manager

Dear Serdal, Thank you for your comment. We are happy you enjoyed a super stay, and hope to welcome you back soon. Most sincere regards, Mike Metaxas General Manager

Dear Rachel, Thank you for your wonderful comments! We are thrilled to learn that you enjoyed our beautiful property and that our staff actively contributed to making your stay memorable. Looking forward to welcoming you again soon. Kind regards,

Dear Myriam Thank you for rating us with a perfect score! We're thrilled to know that your experience at NOŪS Santorini met or exceeded your expectations. Your satisfaction is our priority, and we can't wait to welcome you back for another outstanding visit. Kind regards,

Dear Rachna, Thank you for choosing to stay with us at NOŪS Santorini and for taking the time to leave this review. We appreciate your feedback and take all guest suggestions seriously. We are grateful for your suggestion regarding the addition of water refill stations. It is a thoughtful idea that aligns with our commitment to sustainability. We will explore the possibility of implementing this feature to enhance our guests' experience. Regarding the suggestion for kettles in rooms, we understand the convenience this would provide for our guests. We will certainly consider this as we continuously strive to improve our accommodation. Your insights are invaluable, and we look forward to incorporating enhancements that contribute to a more comfortable and enjoyable stay for our guests. If you have any more suggestions or if there's anything else we can do for you, please don't hesitate to let us know. We hope to welcome you back to NOŪS Santorini in the future. Kind regards,

Dear Minesh,Thank you for choosing NOUS Santorini for your vacation and for taking the time to write this comment. We are glad that you enjoyed our premises to the fullest. Hopefully we will be welcoming you again in the future. Kind regards,

Dear Erin,We are delighted to see your positive feedback! Your satisfaction is our priority, and we are glad you had a great experience at NOŪS Santorini. We hope to have the pleasure of hosting you again soon!Best regards,Charalampos NaslasGeneral Manager

Dear Kwasi A,Thank you so much for taking the time to share your wonderful experience at NOŪS Santorini! We are very happy to hear that you had such a pleasant stay and that our team was able to make your visit special.It is great to know that the check-in process was smooth and enjoyable for you. As a Gold Member of Expedia, we are committed to providing you with exceptional service, and we are delighted that your upgrade exceeded your expectations. We are also glad to hear that you found our location convenient and our staff polite and helpful!Thank you again for choosing our hotel, and we can't wait to welcome you back on your next visit!Best regards,Charalampos NaslasGeneral Manager

Dear Kamilla,Thank you for your positive review! We're glad you enjoyed your stay at NOŪS Santorini and hope to have you as our guest again in the future!Warm regards,Charalampos NaslasGeneral Manager

Dear Jessica,Thank you for your positive review! We are thrilled to know you had a great stay with us. We hope to welcome you back soon!Kind regards,Charalampos NaslasGeneral Manager

Dear Christian,Your positive review is much appreciated! We're thrilled to have met your expectations and provided you with a memorable stay. Looking forward to hosting you again in the future!Kind regards,Charalampos NaslasGeneral Manager

Dear Erum,Thank you for sharing your wonderful experience at NOŪS Santorini! We are glad to hear that you found everything to be perfection! Our dedicated staff works hard to create memorable stays for our guests, and we're delighted that you appreciated their efforts. As a pet friendly hotel, we are happy to know that the cats added an extra layer of enjoyment for your family, especially the kids. We can't wait to welcome you all back for more cherished moments at our property!Best regards,Charalampos NaslasGeneral Manager

Dear William,Thank you for your wonderful review of NOŪS Santorini! We are thrilled you chose our hotel for your honeymoon and so happy you had a fantastic experience. From the exquisite breakfast to the island catamaran cruise, convenient location and late check-out, we're glad everything met your expectations. We are also very grateful for your kind words about our staff, poolside experience, gym, and restaurant. Thank you for recommending us, and we would love to welcome you back in the near future!Best regards,Charalampos NaslasGeneral Manager

Dear Janet,We greatly appreciate your positive review of NOŪS Santorini! It's wonderful to hear that you found our spacious and airy environment, along with our serene ambiance and excellent service, to be some of the highlights of your stay. We are very happy that you enjoyed our pool, fitness, and spa facilities as well. Thank you for the high recommendation – we can't wait to welcome you back for another exceptional experience!Warm regards,Charalampos NaslasGeneral Manager

Dear Marthe,Thank you for your kind words and your review for NOŪS Santorini! We are thrilled that you had a perfect stay and found our staff accommodating. We will be excited to welcome you back for another wonderful visit in the near future!Best regards,Charalampos NaslasGeneral Manager

Dear Tri, Thank you for sharing your positive experience at NOŪS Santorini! Your evaluation of our resort is very much appreciated. We hope to welcome you to our hotel again in the future and provide you with another exceptional stay!Best regards,Charalampos NaslasGeneral Manager

Dear Chief,Thank you for your feedback! While we understand the inconvenience you faced with the distance and commuting, we're grateful for your input. We'll take your comments into consideration as we continually strive to enhance the overall guest experience. Thank you for choosing to stay with us, and we hope you enjoyed the other aspects of your stay.Kind regards,Charalampos NaslasGeneral Manager

Dear samira, Thank you for rating us with the highest score! We are very glad to find out that you enjoyed your stay with us and wish to be able to repeat the positive experience for you again in the future.Best regards,Charalampos NaslasGeneral Manager

Dear Andrew,We're absolutely delighted to hear that NOŪS Santorini was the perfect choice for your vacation! Your positive feedback about the spacious and modern Junior Suite is greatly appreciated. We're especially pleased that our exceptional staff made a memorable impression on you. Thank you for sharing your 5-star, all-around fantastic stay with us and we hope to welcome you again in the near future!Best regards,Charalampos NaslasGeneral Manager

Dear Kimberly,Thank you so much for taking the time to share your feedback! We are thrilled to hear that you had an amazing stay at our hotel. Our team takes great pride in providing exceptional service and creating a memorable experience for our guests. We're glad you enjoyed the beautiful surroundings, delicious food, and the overall hospitality. Your kind words truly motivate us to continue delivering top-notch experiences. We hope to have the pleasure of welcoming you back in the future for another wonderful stay!Warm regards,Charalampos NaslasGeneral Manager

Dear James, Thank you very much for your kind words! Our hotel being a Member of Design hotels, has meticulously invested in the architecture and design as well as the healthy stressless lifestyle. Food and especially breakfast is something extremely important for us and everything is prepared and cooked in-house! Lastly, our staff and their dedication to serve and assist our valued guest is an element that we are particularly proud of. We are looking forward to welcome you again at NOŪS Santorini!Warm regards,Raphael DaskalakisFront Office Manager

Dear Sumeet, Thank you very much for your positive review for NOŪS Santorini! No matter our brand new and spacious facilities and all the luxury comforts, our biggest asset is our staff that manage to bring everything to life! We are really grateful to them and to the fact that they managed to satisfy your needs and desires and provide you with a memorable stay. We are looking forward to providing you with the same level of service and dedication again in the near future!Kind regards,Raphael DaskalakisFront Office Manager

Dear Joyce,We would like to thank you for providing us with your valuable feedback. After carefully reviewing your feedback and since we had the impression that everything was to your satisfaction as you pointed out during check out, we would like to inform you that prices of private transfers from/to airport are determined by local suppliers along with your choice in vehicle type.In regard to your accommodation, you were reallocated to a Superior Pool view room as per your request with immediate respond on behalf of our Front Office Team.Original room has its view at a green field not a construction since there is none.Vibrant Fira, islands’s main town, is only a five minute drive from the hotel, offering more options for shopping.Moreover, concerning your Sunset Cruise, we passed on your feedback to the company involved, and we were informed that due to the delay you had they were more than pleased to offer you complimentary Sunset Cruise the day after.Nous Front Office Team receives a one to one training courses with emphasis on soft skills and their importance in Guest Experience, and we would like to apologize for any inconvenience led to this unpleasant experience during your vacation.We would like to thank you once again for sharing your experience and feedback.Should your travels bring you back to Santorini, which we hope for you to reconsider, we ensure your room preferences are met and expectations exceeded. Leah Skalisti Guest Experience Manager

Dear Kaity,Thank you for taking the time to give Nous a 5 out of 5 review on Expedia.We are committed to making our Guests stay with us a memorable one and once again we appreciate your feedback.We would love to welcome you back in the nearest future!Warm regards,

Dear Moranne, Thank you for your kind comments - it's great to know you enjoyed the quality of our services overall. We hope to welcome you back someday in the near future. Most sincere regards, Mike Metaxas General Manager

Dear Simonas, I thank you for these wonderful comments – it’s lovely to know that you really enjoyed all aspects of your stay at our brand new NOUS. Hosting you was both an honor and a privilege for me and my team, and we’d be thrilled to welcome you back someday hopefully soon. Most sincere regards, Mike Metaxas General Manager

Dear Suzana, Thank you for this wonderful review - it's great to know you enjoyed a fantastic stay at our brand new NOUS. We very much appreciate your warm recommendation too, and we will look very much forward to welcome you when you come back here. Most sincere regards, Mike Metaxas General Manager

Dear danny, Thank you for taking the time to rate our brand new NOUS online. Most sincere regards, Mike Metaxas General Manager

Dear Jai, Thank you for this amazing comment, we are truly humbled you praised NOUS as beyond excellent. We too were even more pleased and certainly honored that you trusted us to become part of our opening. We hope you may decide to revisit Santorini and will certainly look very much forward to welcoming you back. Most sincere regards, Mike Metaxas General Manager

Dear Andrew, I am grateful and proud you graced us with the highest rating. Most sincere regards, Mike Metaxas General Manager

Dear Viktoria, Thank you for your comment, we very much appreciate they way you described NOUS. We look forward to welcoming you back hopefully soon. Most sincere regards, Mike Metaxas General Manager

Dear Sophie, I am grateful and proud you graced us with the highest rating. Most sincere regards, Mike Metaxas General Manager

Dear Christopher, Thank you for your review and recommendation. We would love to welcome you back soon. Most sincere regards, Mike Metaxas General Manager

Dear Paul, Thank you for your candid and constuctive feedback. You said it all too well - a brand new hotel requires a bit of time to fine tune to a smooth pace of operation. And I very much appreciate your kind understanding in walking with us through this time. I honestly hope you give us the opportunity to welcome you back soon, and by then I promise you everything will fit perfectly into place. Most sincere regards, Mike Metaxas General Manager

Dear Valued Guest, Sunny greetings from majestic Santorini! I want to take this opportunity to personally thank you for your generous review. With yours being our very first online feedback, it gives me great pleasure to know that you enjoyed your stay throughout. In this inaugural season, our guest comments will serve as guidelines for the way ahead. And I am both humbled and encouraged to read in your comments that our efforts to combine the very best in physical product and service have so far been successful. Please honor us with a return stay some time again soon, we shall look very much forward to welcoming you back. In the meantime, my team and I remain, Respectfully yours in service, Mike Metaxas General Manager NOUS Santorini