Städtereisen Heicop

There are some problems with the hotel. It’s in poor conditions, the mattress had red stains and the bed sheets were brown at the corners, the walls are dirty, and in general there is a lot of construction that needs to be finished. These things are tolerable, but then on our second night we found bed bugs on our bed sheets. The staff told us to contact the company to get a refund, but after sending emails and making phone calls, no one has answered us. So unfortunately I wouldn’t recommend this hotel. It wasn’t a comfortable stay and the customer support is really poor

I stayed at the small single room, the room is really nice, nice location.

It was a terrible experience. I’ve been to hotels in the world at least more than 50 times this year.. We paid a lot for the stay in comparing to the cheap hotels and expect to have a nice experience here, but except the location, unfortunately, everything was terrible. The air conditioner was Brocken, and the first day at the reception they told us that the room will be changed for the second night, but then they said it was fully booked, then they said they are confident to make the room cooled with a mobile air conditioner which was really loud and not much better .. basically it was just terrible warm(even the corridor were cooler..). But that’s fine, we survived during the cooling night. Then the bed was super bad, it’s just out of the condition, they should change it immediately, it’s not flat, my back felt super bad after two nights. AND the room was just not clean. Everywhere you can see Ants. We have some packt chocolate, fruits from the city and next day was full of ants so we need to through everything away. So, be careful here. I really don’t think it worth this price if they don’t make the condition of the room better.. terrible!