6/10 Satisfaisant
Rajeev D.
7 juil. 2025
Les points forts : Propreté
Plan to Dine Out
My advice to future guests: Donât plan to eat in unless you plan to wash dishes by hand. And check the host isnât overcharging tax.After rebooking to shorten from 7 nights to 6, the hostâs revised invoice increased the tax from the expected 10.5% to 15%. After 3 rounds of questioning, the host stated the numbers on the receipt are accurate and punted to VRBO support, who explained the host is responsible. I later spoke with Assistant Manager and Director at the host, who both blamed newer/untrained staff and left the tax dispute to resolve via my CC.During our stay, 3 items (gas cooktop, dishwasher, BBQ grill) needed service. NOT breakdowns just not maintained and tested. See pic captions for details. Host issued partial refund, not reflecting our time reporting and working around issues, plus 3 follow-up phone to rehash all. We felt like unwitting participants in a soft launch of the rental.To bring this property to the level premium listing, the owner could add a countertop microwave to complement the built-in just 13 INCHES OFF THE FLOOR, [pic], an simple electric tea kettle, and stock enough coffee pods to last 4 days.Host emphasizes they are a small business dependent on 5-star reviews, yet no apology from the hostâs regional franchise owners, after escalating thru 2 layers of management who empathized but dismissed. I deducted 1 star for not fully preparing the property and 1 star for the host ping-ponging to me call VRBO and my CC about their issues.
Rajeev D.
Séjour de 6 nuits en juin 2025