We really loved the property. It was convenient to the beach and very well laid out, well finished, and plenty of bedrooms.
Unfortunately, lightning struck the house on Monday afternoon during a thunderstorm. This caused serious damage to the dishwasher, wifi, cable, water lines, pool, and the house itself. The fire dept. even came out to check the situation.
Jay and Linda went way above what we expected to make sure everything was repaired as much as possible.
They even stayed very late on Monday night to repair a water line which affected our house and 3 other houses nearby. We were amazed that they could repair this, especially at night. This saved the trip since we thought we might have to move to another location due to no water.
They, also, made arrangements to get an electrician out the next morning to check everything.
They replaced the dishwasher and got the cable provider to come and repair the cable and wifi. Jay stayed with us until everything was repaired.
We were very impressed with the extra effort that Jay and Linda made to get things back to normal as much as possible.
They truly are outstanding people and great representatives of VRBO, Sea Pines, and Hilton Head.
They made what could have been a disaster for our vacation into a wonderful experience in seeing what great customer service actually can be.