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Avis sur Arlington Resort Hotel and Spa

2.5 out of 5
Arlington Resort Hotel and Spa
239 Central Ave, Hot Springs, AR

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 588 avis sur 1564." "
Note des voyageurs de 8 (Bien), d’après 395 avis sur 1564." "
Note des voyageurs de 6 (Satisfaisant), d’après 272 avis sur 1564." "
Note des voyageurs de 4 (Médiocre), d’après 173 avis sur 1564." "
Note des voyageurs de 2 (Horrible), d’après 136 avis sur 1564." "

7,2/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Jeannine

It’s a beautiful building. A lot of historic area to explore on foot.
Séjour de 1 nuit en mai 2024
Réponse de The Arlington Resort Hotel & Spa le 28 mai 2024
Thank you for taking the time to leave us a great review! We're looking forward to having you with us again to provide with a better experience. Have a great day!

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A classic hotel beautiful with great amenities.
Séjour de 1 nuit en mai 2024
Réponse de The Arlington Resort Hotel & Spa le 28 mai 2024
Thank you for taking the time to leave us a great review! We're happy to hear about your great experience and are looking forward to having you with us again!

6/10 Satisfaisant

Lauren

Voyage en famille, Voyage en couple
Les points forts : Propreté
I loved staying there. It is an old hotel. But it's a part of history. So I am ok with that. I did not like that the food for room service was not available in the lobby. They did not have a happy hour for their bar. Music was amazing all three nights. I could not valet Park bc they can only park so many cars. So I had to find another parking place down the road and walk all the way back to the hotel. I would stay again.
Séjour de 3 nuits en mai 2024
Réponse de The Arlington Resort Hotel & Spa le 28 mai 2024
Thank you for taking the time to leave us a great review! We're happy to hear you enjoyed our weekend entertainment and historic charm. We're looking forward to having you with us again!

10/10 Excellent

Aaron

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
It’s a great historic stay!
Séjour de 1 nuit en mai 2024
Réponse de The Arlington Resort Hotel & Spa le 28 mai 2024
Thank you for taking the time to leave us a great review! We're happy to hear about your great experience and are looking forward to having you with us again!

10/10 Excellent

Pamela Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great place and the location was the best part!
Séjour de 2 nuits en mai 2024
Réponse de The Arlington Resort Hotel & Spa le 28 mai 2024
Thank you for taking the time to leave us a great review! We're happy to hear about your great experience and are looking forward to having you with us again!

10/10 Excellent

Michael, Branson

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was a great location. It was easy to get around because of its central location.
Séjour de 2 nuits en mai 2024
Réponse de The Arlington Resort Hotel & Spa le 28 mai 2024
Thank you for taking the time to leave us a great review! We're happy to hear about your great experience and are looking forward to having you with us again!

10/10 Excellent

ALIDA, HOUSTON

Voyage en couple
I love this historical hotel and have been loving the progress of it’s renovations. Looking forward to more
Séjour de 1 nuit en mai 2024
Réponse de Author le 28 mai 2024
Thank you for taking the time to leave us a great review! We're just as excited for our restoration and we hope you get the chance to witness its completion!

6/10 Satisfaisant

Richard

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bathroom was dirty and outdated. Paint was peeling off everywhere and carpets were dirty and stained
Séjour de 2 nuits en mai 2024
Réponse de Author le 21 mai 2024
Thankfully we've already began some of our restoration projects for our rooms and it is only a matter of time before they are completed. We hope you get the chance to see the restoration for yourself!

10/10 Excellent

Ralph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
100 yrs old
Séjour de 1 nuit en mai 2024
Réponse de Author le 21 mai 2024
99 Years of rich history and countless celebrations! We're counting down the days until our 100th anniversary this NYE and we hope to see you for all the festivities!

6/10 Satisfaisant

Selyna

Les points faibles : Infrastructures et conditions de l’hébergement
Property could use a little update
Séjour de 1 nuit en mai 2024
Réponse de Author le 21 mai 2024
Yes, and we are working diligently to restore our grand hotel to its former glory! We hope you get the chance to see it for yourself upon its completion.

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Arlington Resort Hotel & Spa le 28 mai 2024
Thank you for taking the time to leave us a review! Let us know if you have any other comments- we're always eager to improve!

6/10 Satisfaisant

Erica

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First night we had the Historic room. The sink was completely clogged and the faucet was dripping ALL NIGHT. We decided to stay another night and informed the front desk of the sink issue hoping they could fix it. However they decided to move us to a “better” room, to make up for the inconvenience. So we had to pack up our stuff & move. At night we came back from our activities & went to the new room. We wanted to shower & go to the lobby to enjoy the live music. But when we got to our “better” room, it smelled strongly of mold & had roaches. My husband smashed one his bare hand, and another ran underneath the bed. I had to call the front desk again. They moved us to another room, so pack up and unpack again. Bc of this we ended up missing out on the live music downstairs. I also had spa services. The bath treatment was good, but the massage was subpar. The therapist said she’s been massaging for 47 years, longer than I’ve been alive. But all she did was rub lotion on me. I’m a licensed massage therapist, which I didn’t tell her. As a client it didn’t feel great. As a trained therapist it felt like she was just starting massage school. Swedish has 5 strokes, but all she used was effleurage the ENTIRE time. She had no technique & seemed unexperienced. It was just a generic lotion rub down, not worth the money I paid for it. Upon check out the front desk refunded me $50. I felt like it should’ve been more for having to move 3 times and dealing with roaches.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this property
Séjour de 1 nuit en mai 2024
Réponse de Author le 21 mai 2024
Thank you for taking the time to leave us a review! We're happy to hear you enjoyed our spaces and are looking forward to having you with us again!

8/10 Bien

Christine

Séjour de 4 nuits en février 2024

10/10 Excellent

Tomi, Benbrook

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Arlington Resort Hotel & Spa le 28 mai 2024
Thank you for taking the time to leave us a review! Let us know if you have any other comments- we're always eager to improve!

2/10 Horrible

andree

Voyage en groupe, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room dirty shower full of mold shower door don’t close bathroom door don’t close carpet dirty wall paper coming off the walls
Séjour de 1 nuit en mai 2024

8/10 Bien

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The unique aspect of the hotel was it's originality. Great lobby.
Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 9 mai 2024
We are happy to be original among all the historic building in the area and we are looking forward to all the restoration projects underway to keep its history alive. We are looking forward to having you with us again!

2/10 Horrible

Josh

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Our room was disgusting there was mold all throughout the bathroom. We had a stain right when you walked in the door in the carpet that looked like somebody had died there and it smelled like crap.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have a very pleasant stay and would definitely come back
Séjour de 1 nuit en mai 2024
Réponse de The Arlington Resort Hotel & Spa le 9 mai 2024
Thank you for leaving us a great review! We're happy to hear you enjoyed your stay and are looking forward to having you with us again.

8/10 Bien

Cheryl

Great staff!! If the room description includes the word HISTORIC it means its one of the rooms that hasn’t been renovated. Room was a bit run down but clean and reasonably priced.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Bobby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is RUNNED DOWN. MOST EVERYTHING BROKE
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Jacob R

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Parking was horrible. check in was at 3pm. Got there at 3:30pm and valet was full. The parking garage down the road was so full i had to make a spot and was almost blocked in the next day. The room had stains all on the floor and the bathroom was bad. It had cracked tile all over and the sink had pieces missing out of it. I think they just called it historic so they do not have to fix anything. would not stay there again. The location is the only reason to give it 2 stars.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Tanya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great historical hotel. The rooms could use a little updating but all in all a great place.
Séjour de 1 nuit en février 2024
Réponse de The Arlington Resort Hotel & Spa le 4 mai 2024
Thank you for taking the time to leave us a review. We are most definitely looking forward to the major restoration projects that lie ahead for our interiors, and we are hoping you will a change to witness them for yourself.

8/10 Bien

dusty

Séjour de 3 nuits en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 18 mai 2024
Thank you for taking the time to leave us a review! We are looking forward to seeing you again!

10/10 Excellent

Marcella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely!!
Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 30 avr. 2024
Thank you for taking the time to leave us a good review! Let us know if you have any additional comments- we are always eager to improve!

2/10 Horrible

lee beth

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 30 avr. 2024
Thank you for taking the time to leave us review. Feel free to leave us a comment on your stay- we're always eager to improve!

10/10 Excellent

Mark

Awesome throwback
Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 30 avr. 2024
Thank you for taking the time to leave us a great review! We're happy to hear of your great experience at our hotel!

8/10 Bien

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 30 avr. 2024
Thank you for taking the time to leave us a good review. Let us know if you have any additional comments- we are always eager to improve!

10/10 Excellent

Danny

Séjour de 3 nuits en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 28 mai 2024
Thanks for taking the time to leave us review! Let us know if you have any other comments! We're always eager to improve!

10/10 Excellent

Jarred

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super unique hotel. Staff was great. Definitely will stay here again
Séjour de 2 nuits en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 25 avr. 2024
Thank you for taking the time to leave us a review! We are looking forward to having you with us again to provide you with another great experience!

10/10 Excellent

Charles, edgewood

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Always stay here easy access to all shop and spring only downfall is this is an old building it does need some upgrades but the beds are no excuse for them being wore out and extremely hard need update the beds bad
Séjour de 2 nuits en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 25 avr. 2024
Thank you for taking the time to leave us a review! We are looking forward to all the improvements to come with our great restoration project.

6/10 Satisfaisant

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property is old, but looking to renovate. Needs new carpets, better electrical.
Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 25 avr. 2024
That is correct, we are very excited about our great restoration projects underway, and we are looking forward to having you with us again to experience its completion.

10/10 Excellent

Pete

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very rustic. Parking situation only thing i would change
Séjour de 2 nuits en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 25 avr. 2024
Thank you for taking the time to leave us a review! We are looking forward to having you with us again to provide you with another great experience!

10/10 Excellent

Lorene, Roanoke

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de The Arlington Resort Hotel & Spa le 25 avr. 2024
Thank you for taking the time to leave us a review! We are looking forward to having you with us again to provide you with another great experience!

10/10 Excellent

Lindsay

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 25 avr. 2024
Thank you for taking the time to leave us a review! We are looking forward to having you with us again to provide you with another great experience!

8/10 Bien

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great location, rooms need to be refreshed.
Séjour de 2 nuits en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 23 avr. 2024
Hi Sandra, thank you for leaving a good review. We are definitely looking forward to the restoration of our rooms and hope to see you again to witness it's completion.

4/10 Médiocre

Patricia

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I resort fee; for what? No soap, no robe, no hair drier, bathroom a joke. Poor room service. Limited spa services. Loud dogs barking.
Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 23 avr. 2024
Hi Patricia, we apologize if you experienced issues with the hair dryer and lack of soap in the room. It is our duty to keep these items available in rooms and we would have loved to hear about these needs during your stay so that we could supply them. Our award-winning Bathhouse and Spa offers a number of massage and bath options such as Thermal Mineral Water Baths, Deep Tissue massages, Trouble Spot massages, Hydrotherapy, Dry Saunas, and many more! Not to mention our Salon & Spa options also available on our main floor. We are a pet-friendly hotel and if you decide to stay with us again to witness the completion of our restoration, let us know if you experience disruptive barking again so that we may address the issue with our guests. Thank you.

2/10 Horrible

Deana

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No hot water, paint pealing, rude check-in staff, needs a lot of work. Parking was $32.00 a night (excluding valet tip). Just old and run down.
Séjour de 3 nuits en mars 2024

2/10 Horrible

Tammy

Voyage en couple
So disappointed. Limited valet. Had to walk half a block with luggage to check in after parking. Hotel is falling apart. The spa is lacking staff. Could not enjoy. Sat in a sheet for 45 minutes freezing to get my massage. Would not recommend to anyone. Would have been better camping.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Scott

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
My review is based on the lack of the much needed renovations that are currently being addressed. I can't wait to see this Historic sight brought back to a glorious 100 year old destination.
Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 19 avr. 2024
Thank you for recognizing our efforts to restore this treasure! We're excited for its completion and hope you will join us for our 100-year celebration this New Year's!

10/10 Excellent

Alicia, Pleasant Hope

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Aline

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great vacation!
Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 17 avr. 2024
We are happy to hear you enjoyed your vacation! We are looking forward to having you with us again!

6/10 Satisfaisant

Tessie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We have stayed at the Arlington a handful of times. But it progressively gets a little worse each time. When we got there the valet was full, parking garage was full and there was no street parking available. Once we got into the hotel it was extremely hot and there was no way to adjust the air. I called the front desk and they said that the air was all on one unit and set by the hotel. Our room did not have easily accessible outlets to plug in chargers. The bed was terribly uncomfortable. I hate this because the Arlington is such a unique hotel with so much history and such a convenient location.
Séjour de 2 nuits en février 2024

8/10 Bien

Michelle

Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 9 mai 2024
Thank you for taking the time to leave us a review! Let us know if you have any additional comments. We are looking forward to having you with us again!

10/10 Excellent

Becky C., Bossier City

Séjour de 2 nuits en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 9 mai 2024
Thank you for taking the time to leave us a review! Let us know if you have any additional comments. We are looking forward to having you with us again!

4/10 Médiocre

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
This beautiful hotel is undergoing a restoration. It will be amazing in a few years. Presently, the rooms are run down and not enjoyable to stay in. Taps did not turn off, shower is small, water barely came out and was about really low. The Carpets were stained and the headboard on the bed was broken. All that said, the lobby is beautiful and the staff were great.
Séjour de 1 nuit en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 17 avr. 2024
We are looking forward to our major restoration projects currently underway and we look forward to having you witness its completion. Thank you for your understanding.

6/10 Satisfaisant

Mark, Parsons

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de The Arlington Resort Hotel & Spa le 17 avr. 2024
Thank you for taking the time to leave us review. Let us know if you have any additional comments- we're always eager to improve!

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de The Arlington Resort Hotel & Spa le 17 avr. 2024
Thank you for taking the time to leave us review. Let us know if you have any additional comments- we're always eager to improve!

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed our stay
Séjour de 1 nuit en avril 2024

8/10 Bien

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
No parking! And 30 dollars for overnight parking!
Séjour de 1 nuit en avril 2024