4/10 – Schlecht
Paula S., Oceanside, California USA
13. Juli 2025
Verbesserungswürdig: Sauberkeit
There was nothing cozy about this CozySuites stay. Things went from bad to worse throughout the stay. The only good things? The location, and the support of VRBO when we were forced to contact a VRBO manager twice.It began with the promise of paid garage parking for stays over 7 days. My husband was relocating for work so we paid for a 50-day stay up-front. We asked several times how to secure the garage parking ahead of check-in, with no answer from the host. Finally, just a few days before check-in, they said there was no garage parking — we would have to use street parking. We spent literally hours on the phone with the host and then VRBO to get it resolved. At check-in, the elevator was broken, the studio was dirty with crumbs, food splatters and scuffs on all the walls, and mold and peeling paint in the bathroom. We would have said nothing, but the mail key was missing from the designated spot and many other items labeled in the studio were also missing, so we let the host know. They asked us to document all missing items with photos, which was extensive. We did that within the VRBO platform. The host then asked us to email the same photos directly to them. When we noted that VRBO says to only communicate through their platform, the host began texting us directly, to the point of harassment. This continued throughout the stay for trivial things in a creepy, invasive way. However, they never addressed the broken clothes washer we notified them about. Worst stay ever.
Paula S.
Aufenthalt von 50 Nächten im Mai 2025