2/10 Horrible
Jessica M.
21 juil. 2025
Les points faibles : Propreté
Warning - before booking
This is the first time Iâve ever had to leave a negative review. I was so excited for a moms-and-sons getaway with my lifelong best friend and our adult sons. Sadly, our trip was overshadowed by Vacasaâs poor handling. I tried speaking with Vacasa multiple times before leaving this review. They decided to close my case and not do what was right. I was denied access to the gated community upon arrival, even though I received early check-in approval and was told everything was complete. We waited 45 minutes at the gateâembarrassing and frustratingâuntil they finally let us in.Inside the cabin, we found roaches, ants, spider webs, and live spiders in the bedding. No one ever came to fix it despite Vacasa saying someone would. We had to clean it ourselves. We also couldnât use the washer due to a posted sign. I informed them of the condition and was told someone would help with the bugs and they never came. So, we (my company and myself cleaned the interior and exterior ourselves) Theyâre now claiming I didnât submit a form, but I have proof everything was completed. You donât tell someone they can check in sooner, give them the access code to the door if they didnât complete a form. I honestly feel bad for the homeowner, who is likely unaware of how poorly their property is being managed.On a positive note - the view is amazing and when clean the cabin is peaceful and enjoyable.
Jessica M.
Séjour de 2 nuits en juillet 2025