Städtereisen Kampung Taun Gusi

アフルランへの交通便が少ない。

受付がどこなのか分かりづらかったです。 一名、担当の方がいて、対応してもらいました。その方はとても親切でした。 15時までチェックインできないと思っていましたが、早めにチェックインできたので助かりました。荷物の預かりをしていなかったので、もしチェックインできなければ、荷物の置き場所に困ったと思います。 ロビーが利用する人数の割に狭いので、椅子が十分ではありませんでした。 ホテルは清潔に保たれてはいましたが、下水の臭いがすることと、シャワーの水圧が弱いことが残念でした。 今回の部屋にはランドリーの設備があったので、水着を洗濯できてよかったです。 チェックアウト後の荷物は、スーツケース1つにつき、5RMで預かってもらえました。カードキーと料金をスーツケースの上に置いておくと、希望した時間にロビーまで持って降りてもらえました。チェックアウトが大変スムーズだと感じました。 よくも悪くも値段相応だと思います。

The whole resort was simply dreamy. The 2 km-long beach is the most beautiful we’ve seen in Borneo so far, with crystal-clear water and an abundance of marine life — including baby reef sharks and even a turtle. It’s the perfect place to unwind after trekking through Borneo’s jungle. Both restaurants on the property are excellent, offering a wide variety of seafood. The sambal seabass is especially worth recommending. The staff were consistently warm and helpful, always ready to assist with any questions we had. We also appreciated the thoughtful touches, such as complimentary water bottles and a lovely batik sarong. The villa itself was very spacious, with a large and extremely comfortable bed. Although we didn’t have a direct sea view, we could still hear the soothing sound of the ocean. Our only point of concern relates to the water buffaloes. We understand that they help with beach cleaning, and we did see them walking along the shore, even with a young calf. However, we also noticed that they were kept overnight on the far left side of the beach, tethered by a rope attached to their noses, which was quite distressing to witness. Aside from this, everything about our stay was truly exceptional.

Unfortunately, our stay at The Aru was disappointing. Cleaning was never completed on time, and when the apartment was cleaned, items were regularly missed or left undone. The overhead shower did not work, and we also experienced problems with the hot water. Communication from the staff was poor, with little effort made to keep us updated or resolve the issues. The service felt very cold and unwelcoming. The property has potential, but the maintenance, housekeeping and customer service need significant improvement.