2/10 – Ungenügend
Mia
Mit dem Partner gereist
19. Apr. 2026
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
When we got to our room, we noticed that most of the outlets on the walls did not work. We had to switch the plugs for two of the lamps so they would actually turn on. The only outlets in the bedroom we found that worked were the outlets in the bedside lamps.
BOTH bedside and desk phones did not work. Bedside phone rang, beeped a few times and disconnected. The desk phone in the living space didnt work. We later found out that the neither of them were connected to the right port.
The fire alarm in our room went off for a solid minute. No one was cooking or smoking, so we were a wreck trying to figure out what was happening. (That's how we found out the phones didn't work. I can't imagine if it was an actual emergency.)
People at the desk were passive aggressive and dismissive. After we brought our concerns to them about the phones and smoke detectors, they just said they'd call maintenance and brushed us off.
They don't have actual privacy curtains that close on the second floor. They have a sheer curtain, and that's it. Privacy (from the shower, to the bedroom & living space) didn't feel like and option for our room.
We had an upstairs neighbor who stomped around during quiet hours that woke us up multiple times. We let it go the first night, but the second night was worse. I called the front desk and all that was said was they tried calling before from other people complaining and could try to call again. Nothing changed.
To their credit, the room was clean.
Mia
Aufenthalt von 3 Nächten im April 2026