Hotel Lansing

« Front desk associates all very nice and accommodating »

« I rarely leave negative reviews, but this hotel was so disgusting that I feel obligated to warn other travelers. From the moment we walked through the front doors, I was horrified. The carpet in the lobby and hallways was absolutely filthy. I have never seen hotel carpet in such poor condition. It looked like it hadn't been cleaned in years and made an awful first impression. Unfortunately, the room was even worse. Everything was outdated, worn out, and visibly dirty. There were stains on the...

« Great stay, would go again for a long restful night and complete breakfast. »

« The hallways were really dirty, but the security guard said they were remodeling the second floor...still the first floor could have at least been vacuumed during that time »

« Check in was fast and the staff were friendly and helpful. Breakfast was okay, standard food, they had a pancake maker. »

« I booked a smoking room and got a non smoking room then I had made.food for me.and my partner to save in good cost and couldn't even use the microwave because it was broken had no tables or chairs to sit at no coffee pot couldn't watch TV because you had to pay to watch the TV and the place had roaches and I was not able to get my money refunded as I couldn't stay there it was that unpleasant »

« I have stayed at other Sonesta locations, but this property did not appear to be ready for guests. There were areas where chunks of paint were missing or just not covered, among other things and it made the room look dirty. There was mold in the shower. The elevator smelled. There was water dripping from the lights behind the front desk. Also, there was a storm this night, so it knocked out the power in the entire hotel, so the room got hot because there was no AC. I understand that is out of...

« Got to hotel a little early, asked were rooms were ready, was told by clerk it was but there would be an additional charge because we were early? Please help me make since of this. You would have room available but wanted me to pay early on a vacant room? »

« The service was outstanding. The room was not completely clean upon check in. Once informed of the situation, the staff quickly rectified the situation. »

« Dommage, bel hôtel mais personnel peu accueillant. Même pas un bonjour au petit déjeuner. »

« We love this hotel!!! »

« L’hôtel est miteux. De l’extérieur tout semble ok mais des qu’on entre à l’intérieur c’est terrible. L’odeur d’humidité est partout. Les draps sont humides. Les taies d’oreiller étaient tachées de sang. Il y avait des éclaboussures sur les murs. C’est non recommandable comme hôtel et ce, même pas pour une nuit. Et que dire du déjeuner, les machines à jus et à café étaient hors service. Des muffins emballés individuellement qui n’avaient pas l’air frais. Non sérieusement, fiez vous à moi, il vaut...

« Petit déjeuner lamentable »

« Tres bel Hotel. Personel vraiment super. »

« Good night sleep »

« Hôtel ne devrait pas être sur votre site. Vraiment HORRIBLE. »

« They do not like to compensate for messed up rooms or amenities. Plus they try and stag you on giving u back your initial deposit »

« You get what you paid for. »

« Hotel impersonnel et chambre meublée assez basiquement mais propre et en bon état. Accueil un peu rude le soir mais très souriant le matin. En définitive un séjour correct pour une étape d'une nuit »