Llŷn

Poor Customer service, unwillig to help find solutions to Problems.

War alles sehr gut!

I liked the location and also the modern design of the hotel and furnishings overall. The rooms are however very small, there is very little storage for clothing with just a hanging rail above the fridge ( yes, terrible). The bathroom is also very small and narrow. The worst for me was the lack of an actual breakfast. No, you do not get to go to a main restaurant and get to choose from a variety of cooked and continental together with fresh tea and coffee. At this hotel they bring you a wicker basket with some mini school meals type of foods: a mini box of rice crispies, a mini muffin, one babybell, a mini milk, a mini juice, mini spreads ( jam, nutella, marmalade and butter) but without any toast ( perhaps the hotel expects you to eat these spreads with your fingers straight from the little pots), one mini weetabix. This hotel isn’t upfront about the breakfast offering on the booking platforms however they do charge standard full breakfast rates as all other hotels that actually do offer a real breakfast. I will not stay here again and I don’t recommend it to anyone. For context, yes I did query at reception why they offered such a poor breakfast and if they have other options and the answer was ‘that’s all we have’.