Extérieur
Vérifier la disponibilité

Avis sur Best Western London Heathrow Ariel Hotel

4 out of 5
Best Western London Heathrow Ariel Hotel
118 Bath Road, Hayes, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 334 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 382 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 161 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 1005." "

8,2/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Carole

Les points faibles : Infrastructures et conditions de l’hébergement
Impossible de fermer la douche et aucun personnel au bureau de la réception pour corriger le problème.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Khalid TOUMLI

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Propreté à revoir. L'hotel a besoin d'une bonne rénovation.
Séjour de 2 nuits en novembre 2022

10/10 Excellent

Francois

Séjour de 1 nuit en octobre 2022

8/10 Bien

Jacques

Les points forts : Personnel et service
états des lieux assez vieux
Séjour de 1 nuit en août 2022

2/10 Horrible

jean-paul

Séjour de 1 nuit en juin 2022

6/10 Satisfaisant

Pierre Nicolas

Séjour de 1 nuit en avril 2022

10/10 Excellent

Henri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour à hôtel !
hôtel propre un très confort, spacieux, les personnels sont accueillant, disponible, courtois et compréhensible
Séjour de 3 nuits en octobre 2019
Réponse de Dilly le 31 oct. 2019
Dear Henri, Thank you for your review about your stay with us. I was glad to read you found the hotel clean,very comfortable & spacious. You also found the team welcoming, courteous and understandable. Your feedback is greatly appreciated. Looking forward to your next visit. Regards

10/10 Excellent

Anne-Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2018
Réponse de Angel C le 10 janv. 2019
Dear Sir/Madam, Thank you for staying with us and we appreciate your high rating for our hotel. Kind Regards

6/10 Satisfaisant

Darren

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
The vent in the bathroom was loose and full of dirt. I was only overnighting for an early morning flight so it was not a bother. However I went to take a shower in the morning and my bath towel, that was in the shower, had multiple bugs crawling on it.
Séjour de 1 nuit en mai 2024

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté et personnel et service
Great location, if you want to be close to the airport! Dated hotel but clean and beds were comfortable. Jose at the front desk was wonderful. He went above and beyond to help with with a room change and travel assistance. He was a comforting beacon of light for us weary travelers!
Séjour de 2 nuits en mai 2024

8/10 Bien

Steve

Les points forts : Propreté, personnel et service, équipements
Quite, clean, value for money opinion close to airport.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Sushil

Voyage d’affaires
Les points faibles : Propreté et équipements
Room condition was terrible. Used and stained bed cover. Used coffee mug and glasses.
Séjour de 1 nuit en mai 2024

8/10 Bien

Philip

Les points forts : Propreté et personnel et service
Felt like this was a bargain when I booked two years ago, not so much this time. Location I suppose but after paying £87 for a single room which was clean and tidy but could do with a freshen up, it felt slightly overpriced. This comes after paying $100 for two people for one night including a lovely breakfast at a recently refurbished country hotel in the Lakes. I’m sure I read something about a shuttle bus when booking on bookings.com but maybe I misread and there certainly wasn’t one available when I asked, parking is also chargeable now and at £15 for 24hours or overnight for most, it ain’t cheap. Did I mention parking at the lakes hotel was free? Unless it comes up super cheap next time I think I’ll look elsewhere.
Séjour de 1 nuit en mai 2024

8/10 Bien

Calum

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is ideal for early morning departure or late arrivals into Heathrow
Séjour de 1 nuit en mai 2024

8/10 Bien

Kerry

Voyage en famille
Les points forts : Propreté et équipements
Staff in reception were helpful and friendly
Séjour de 1 nuit en mai 2024

8/10 Bien

Shiv

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
location
Séjour de 4 nuits en mai 2024

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Aung

Voyage en famille
Les points forts : Personnel et service et équipements
Transportation is convenient
Séjour de 1 nuit en mai 2024

10/10 Excellent

Clint

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean with shower and the price was reasonable.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

EMIRI

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

ADAM

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tv didn’t work. Phone didn’t work. Raggedy old carpets. Definitely seen better days. Staff were very nice, though. I’ll go elsewhere next time.
Séjour de 1 nuit en mai 2024

8/10 Bien

Shiv

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en mai 2024

10/10 Excellent

Megan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Heathrow to drop off rental car and eventually fly out. With advice from the desk, getting into London city was a breeze. Bus stop outside hotel to train station. Room was quite sufficient with tea/coffee. Food and drinks also good. Good luggage storage for the day as we had a night flight.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Angela

It was ok, but there were some hiccups with my booking. I won’t go into the details, but it wasn’t very pleasant and something they did could have had negative consequences. I did love that there were tons of local buses that bring you to Heathrow airport for a fraction of the taxi and Hoppa prices. The hotel price was ok compared to other hotels nearby. They should change the carpets in the bedrooms. Overall, it served its purpose.
Séjour de 2 nuits en mai 2024

8/10 Bien

Bob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very responsive & pleasant service. Good people committed to the customer experience. Very welcoming.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

R. Daren

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
We booked a room with two beds. However, they gave us a room with a single king bed. Upon seeing the single bed we objected and requested a room with two beds as we booked. They would not give us another room, insisting that a king (with only one mattress and blanket) is the equivalent of two beds. They said there were no rooms with two beds available and were not apologetic. In addition to the poor attitude towards their guests, the hotel is aged. It is, however, clean and conveniently located close to the airport.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Mary Jane

Voyage en couple
Les points forts : Propreté et personnel et service
Accessible
Séjour de 1 nuit en mai 2024

8/10 Bien

Jennie

Les points forts : Propreté, personnel et service, équipements
Old building, has a tired look to it but it was a relatively cheap flop in between flights and served my needs well. My room was clean, the mattress comfortable. The insulation between rooms could be better - I could hear the person in the next room urinating during the night.
Séjour de 1 nuit en mai 2024
Réponse de Bwa le 13 mai 2024
Thank you for your feedback & staying with the Best Western Heathrow Ariel

8/10 Bien

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
For a North American traveler, the room and bed was very small. Expect this. But staff was polite. They checked me in early and allowed me to check out a bit late. Breakfast was simple but good. Restaurant was closed at dinner and there is not much around the area for food.
Séjour de 1 nuit en mai 2024
Réponse de Bwa le 13 mai 2024
Thank you for your feedback & staying with the Best Western Heathrow Ariel

10/10 Excellent

Anas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean and friendly staff
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kimberly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose at the front desk was really helpful for our first trip to London. He made great recommendations and went above and beyond to help make our trip exceptional!
Séjour de 1 nuit en mai 2024
Réponse de Bwa le 13 mai 2024
Thank you for your feedback & staying with the Best Western Heathrow Ariel

4/10 Médiocre

Joshua

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Bwa le 13 mai 2024
Thank you for your feedback & staying with the Best Western Heathrow Ariel

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff.
Séjour de 1 nuit en mai 2024
Réponse de Bwa le 13 mai 2024
Thank you for your feedback & staying with the Best Western Heathrow Ariel

2/10 Horrible

andy

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
avery poor hotel for the location - room certaimly did not look anyhting like the images on the website. kettle leaked when water was put in it, shower head was broken - sprayed water all over the bathroom when turnedon. very dated furniture and fittings.staff at reception not really interested in complaints. receptionist unable to tell me whether the restaurant would open that night (it didnt!) i found out after booking that this hotel was used to house immigrants until recently - maybe they were still there? on the plus side -- walkable distance to budget rental car station and enarby food places. plenty of other hotels in the area - i would choose somewhere else in future!
Séjour de 1 nuit en mai 2024

2/10 Horrible

Steven

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Misery at midnight
Arrived at the hotel at midnight following a 12 hour flight from Tokyo only to be told that we could not stay at the hotel (even thought we had a confirmed reservation) as the hotel was CLOSED to the public. No one had notified us of this, and, in fact, we had received a confirmation e-mail from Hotels.com the day before saying we had a room reserved!!!
Séjour de 1 nuit en mars 2023

2/10 Horrible

Angus

8/10 Bien

Thomas R

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en novembre 2022
Réponse de BWA le 7 janv. 2023
Thank you for your feedback & staying with the Best Western Heathrow Ariel

2/10 Horrible

Sebastian

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
No roomsrrvice
Réponse de BWA le 3 déc. 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

4/10 Médiocre

Matthew

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not the best
Building is old and tired. Beds small decor poor bed up against window with ledge Wardrobe is so small and literally built into wall no hanging room Bathroom dated and shower hard to operate and soaks bathroom due to positioning in bath Expensive to park and no reduction for part day stays Needs a revamp and updating desperately
Séjour de 2 nuits en novembre 2022
Réponse de BWA le 3 déc. 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

2/10 Horrible

Indunil

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am utterly mad as this hotel cancelled my reservation last minute. My vacation messed up trying to find another hotel. I will not stay at BW again for sure. I will also put review in Trip Advisor and other places.
Séjour de 1 nuit en novembre 2022

8/10 Bien

Ka Bo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to the airport, not far to Central London by Elizabeth line
Réponse de BWA le 3 déc. 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

6/10 Satisfaisant

Bryan

Les points forts : Propreté
Séjour de 1 nuit en novembre 2022

8/10 Bien

Mike

Séjour de 1 nuit en novembre 2022

2/10 Horrible

Nigel

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2022

8/10 Bien

Anette

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a nice hotel close to the airport
Séjour de 2 nuits en novembre 2022
Réponse de BWA le 3 déc. 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

8/10 Bien

Hilary

Séjour de 1 nuit en novembre 2022
Réponse de BWA le 3 déc. 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

8/10 Bien

philip

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were excellent
Séjour de 1 nuit en novembre 2022
Réponse de BWA le 7 janv. 2023
Thank you for your feedback & staying with the Best Western Heathrow Ariel

4/10 Médiocre

Karim

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The hotel is situated near many other Heathrow hotels and for that reason it is very much geared towards travellers - meaning they don't anticipate guests to stay very long. There is not much in the way of restaurants nearby, except a McDonald's which is a 10 minute walk away. The hotel is accessible by a short 10-minute bus journey from Heathrow. The rooms are rather dated and there wasn't a microwave though there was tea and coffee facilities. The reception staff at check-in was friendly, though the person at check-out was not. Cleanliness could be better maintained as there appeared to be food service near someone's door in late evening and still there the next morning. It was also unclear whether this hotel was also housing asylum seekers as there did not appear to be a very safe vibe when arriving late in the evening. For what it is though, it is fairly affordable for a London hotel - but it is a Heathrow hotel for a reason, not meant for multiple night stays nor a base to be used if wanting to explore the city.
Séjour de 1 nuit en novembre 2022

6/10 Satisfaisant

ASHISH

Séjour de 1 nuit en novembre 2022
Réponse de BWA le 3 déc. 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel