2/10 Horrible
Timothy M.
5 févr. 2026
Les points faibles : Propreté
Upon checking in, I was surprised to see that the unit was not cleaned before I arrived. There were various trash items(beer can, bottle caps, paper, etc) throughout the unit. There was several food crumbs scattered throughout the kitchen, living room and dining room area floors. The fireplace was not cleaned out of old wood/ASH and the surrounding floor was completely covered in ASH from previous fires. The coffee table was covered in ASH as well. The kitchen counter tops as well as the kitchen walls had food residue. The whole unit from top to bottom needs a proper cleaning. The unit also had multiple pieces of broken/damaged furniture.I contacted Vacasa right away about this issue and also sent multiple pictures. I received a text back from Vacasa with an apology and that they would refund my cleaning fee. The local housekeeping team was never sent to rectify the issue.For the price that I paid for the rental property, it is unacceptable that the unit was rented to me in this condition. We had to spend the first hour of our vacation cleaning an apartment. I will not recommend Vacasa to anybody in the future.
Timothy M.
Séjour de 4 nuits en février 2026