Haupttor

Die Unterkunft war überbucht. Daher bekamen wir ein upgrade für das Soa hotel. Die Mitarbeiter im Ski Hotel waren sehr nett. Mehr kann ich ansonsten nicht sagen. Allerdings wirkte es etwas in die Jahre gekommen und hat keinen Aufzug.

This is a good hotel with a good restaurant..however..when you're purporting to be a luxurious spa hotel and commanding luxury prices the expectation and judgment is obviously strict. From a hotel that's more expensive than any in the region guests expect a seamless luxurious perfect stay. In our case the pool and hot tub were out of order the entire weekend of our stay. In a luxury spa hotel! they did offer 30 less on massages but I dont like massages so I was displeased. Their gym is reasonably sized and equipped, however the high tech treadmills they have with large screens showing TV and YouTube and Netflix options, all don't work and aren't connected. Also there's no drinking water in the gym, only a sign that directs you across the hall to drink water in the spa...but the spa water dispenser wasn't working the entire weekend either and had no cups in the dispenser. The food in the restaurant was delicious. Period. But...at prices over 3 times that if any local restaurant...you expect world class.and It wasn't. The service, despite the restaurant being 20% occupied was extremely slow and amateur. The arugula salad we ordered was inedible, containing mostly tough woody stems impossible to eat, and was returned uneaten. In any serious restaurant in this price range, this would have immediately been noted and asked about...but here..nothing. we also received sparkling water when we requested still, and other minor issues. If you're commanding luxury prices..no excuses.