Ibrahim Al Khalil Road,, Ash Shubaikah District, Makkah
Avis
8,8
Excellent
Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 28 avis sur 43." "
10 – Excellent
28
Note des voyageurs de 8 (Bien), d’après 7 avis sur 43." "
8 – Bien
7
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 43." "
6 – Satisfaisant
4
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 43." "
4 – Médiocre
3
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 43." "
2 – Horrible
1
9,4/10
Propreté
9,2/10
Personnel et service
9,6/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
4/10 Médiocre
Abdellah
Voyage en couple
13 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Retard lors d’arrivée. La suite n’est pas prête, la porte qui se ferme pas, personnel qui dérange en plein prière et des employés qui viennent prendre des mesures pour d’éventuelles travaux pendant notre séjour.
Manque de professionnalisme. Vraiment ils ont beaucoup à apprendre dans l’hôtellerie.
Abdellah
Séjour de 3 nuits en février 2024
Réponse de Muhammad Saud le 13 mars 2024
Dear Mr.Abdellah, Thank you for sharing your experience of your recent stay at Jumeirah Jabal Omar Makkah. Your feedback is invaluable to us, and I extend my sincere apologies for the inconveniences you encountered during your time with us. I regret to hear about your dissatisfaction with the level of service during your stay. Please know that this falls short of the high standards we strive to maintain, and we take your concerns very seriously. Rest assured; I have personally addressed these issues with our management team to ensure immediate action is taken to prevent such occurrences in the future. We greatly appreciate your understanding and patience, and your feedback serves as a valuable opportunity for us to improve our services. We are committed to providing all our guests with a seamless and enjoyable experience, and your comments will undoubtedly help us achieve this goal. Once again, I apologize for the inconvenience caused, and I sincerely hope that we will have the opportunity to welcome you back to Jumeirah Jabal Omar Makkah in the future. Please do not hesitate to reach out to me directly if there is anything further I can assist you with. Best Regards, Muhammad Saud Hotel Management Team
8/10 Bien
Mohamed
Voyage en groupe
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mohamed
Séjour de 2 nuits en décembre 2023
6/10 Satisfaisant
BASIM, ALKHOBAR
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms to adjacent with very narrow corridor which made it extremely noise & couldn’t sleep
BASIM
Séjour de 2 nuits en mai 2024
10/10 Excellent
Seyti
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of the best hotels I have ever stayed in. The staff were extremely nice, welcoming and helpful. I was actually sad that I was leaving. The receptionists were all wonderful and treated me very well.
Seyti
Séjour de 1 nuit en mai 2024
8/10 Bien
Omar
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements
Overall good
Omar
Séjour de 2 nuits en mai 2024
8/10 Bien
Othman
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
جميل وهادئ
Othman
Séjour de 2 nuits en mai 2024
10/10 Excellent
Zain
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good except a staff member told us not to eat at the sitting area when our room was being cleaned.
Zain
Séjour de 3 nuits en avril 2024
10/10 Excellent
Abubeker
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had great stay in this marvellous hotel. They gave friendly and helpful services during our stay
Abubeker
Séjour de 5 nuits en avril 2024
6/10 Satisfaisant
Nazir
Voyage en couple
24 avr. 2024
I think the property is definitely over charged not worthy at all dinning is very expensive in the hotel rooms are quite small but close to haram but price is definitely way too much they even charge even if you use one drink and the cost you need to pay is 40 rials which is just a rip off I ll not stay there again even security guard was not letting our taxi go in and big language barrier staff bit rude and greedy
Nazir
Séjour de 2 nuits en avril 2024
8/10 Bien
Fouad
22 avr. 2024
Les points forts : Propreté et personnel et service
Fouad
Séjour de 2 nuits en avril 2024
10/10 Excellent
Mohammad
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Mohammad
Séjour de 1 nuit en avril 2024
10/10 Excellent
Khadijah, Los Angeles
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was 19 days old when we stayed there. Prime location, excellent buffet, delicious in room dining options, highly recommend. We truly enjoyed our stay, and we will be back!
Khadijah
Séjour de 2 nuits en avril 2024
8/10 Bien
Ali
6 avr. 2024
Ali
Séjour de 3 nuits en avril 2024
10/10 Excellent
hafsa
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Having stayed in many hotels in Makkah & around the world I must say this has to be one of the most memorable.
Everything from check-in until check-out (& beyond) was smooth. Lovely Danya assisted us with check-in & ensured we got the exact room we specified. We booked Haram view however requested it to be in Tower 1 which Danya went above & beyond to accommodate.
The hotel is in very close proximity (within minutes) to the Haram however due to crowd control during Ramadhan the roads were often blocked off nearer to prayer times so it’d take longer to get to the Haram - to avoid the detours I’d just recommend leaving the hotel a little earlier.
We had both iftaar & suhoor at the hotel restaurant. The restaurant & all the staff were just amazing. They were incredible with serving with efficiency & great hygiene especially with the sheer pressure they were under in ensuring everyone was fed in the very limited time between Iftaar & Isha Salah. The consistent excellent quality & choice of food was extremely impressive - from the fresh juices, lobster/king prawns to the different varieties of cuisines & desserts - I must say I’ve never seen buffet food with such great quality ever! Also a shout out to Waseem the restaurant manager for accommodating our request on the last day too!
hafsa
Séjour de 5 nuits en mars 2024
10/10 Excellent
Eissa, Istanbul
5 avr. 2024
Eissa
Séjour de 3 nuits en avril 2024
4/10 Médiocre
Ibrahim
4 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The service of the property is below other options in the area, the stuff was not friendly, the room service most of the they do nt answer the phone, and the room dinning options are very limited after iftar… the property forces the guest to only got for certain packages.
As much the building was beautiful, as much as the customer service were not up to standards except for the reception team.
Ibrahim
Séjour de 2 nuits en avril 2024
10/10 Excellent
Nawaf
Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A
Nawaf
Séjour de 2 nuits en mars 2024
10/10 Excellent
Imane
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Imane
Séjour de 6 nuits en mars 2024
10/10 Excellent
Hifa
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love everything about this hotel.
Hifa
Séjour de 2 nuits en mars 2024
Réponse de Best Regards, Reservation Department. le 17 mars 2024
Dear Valued guest,Thank you for choosing Jumeirah Makkah for your upcoming stay.We look forward to welcoming you and continuously look for ways to ensure your stay is memorable.We are delighted to serve you and if you have any questions or concerns do not hesitate to contact us in order to begin your spiritual journey at our hotel haven overlooking Masjid Al Haram.
10/10 Excellent
Mohammed
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Mohammed
Séjour de 3 nuits en février 2024
Réponse de Muhammad Saud le 13 mars 2024
Dear Mr. Mohammed, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team
10/10 Excellent
Rana ahsan
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really a 5 star facilities.
Rana ahsan
Séjour de 3 nuits en février 2024
Réponse de Muhammad Saud le 13 mars 2024
Dear Ms. Rana Ahsan, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team
10/10 Excellent
Sulayman
Voyage en famille avec de jeunes enfants
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location. Beautiful, clean hotel. Top class service. Great breakfast.
Sulayman
Séjour de 5 nuits en février 2024
Réponse de Muhammad Saud le 13 mars 2024
Dear Mr. Sulayman, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team
10/10 Excellent
Thanida
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clean hotel
Thanida
Séjour de 3 nuits en février 2024
Réponse de Muhammad Saud le 13 mars 2024
Dear Thanida,We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad Saud Hotel Management team
10/10 Excellent
Souleimane
Voyage en groupe
7 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Bästa
Souleimane
Séjour de 14 nuits en janvier 2024
Réponse de Muhammad Saud le 13 mars 2024
Dear Mr. Souleimane, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team
10/10 Excellent
Mariya
27 janv. 2024
Mariya
Séjour de 2 nuits en janvier 2024
Réponse de Mohamed Wasim le 21 mars 2024
Dear Ms. Mariya,We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah.We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon.We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable.Thank you for choosing Jabal Omar Jumeirah Makkah!Best regards,Mohamed Wasim FarookHotel Management team
4/10 Médiocre
Sameer
5 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Need more attention .
I tried to call the reception desk and housekeeper to request shower cap and no one answering for almost one hour until I end up calling the other divisions to pickup the phone. The bathroom full of mold. The hotel name supposed to be Jumeirah Makka and taxi driver dropped us on jumeirah jabal Omer and we insist that’s not same hotel therefore name need to be corrected on the website Seriously that not jumeirah hotel and services we got in Dubai and other hotels .
Sameer
Séjour de 3 nuits en janvier 2024
10/10 Excellent
Kamel
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent 2-day stay
Kamel
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Hiba
Voyage en famille
23 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could not have been happier for choosing this property for our stay in Makkah, it shows 10 minutes walk to the haram but in reality it is much closer, clean, smells nice, new, convenient! The breakfast was exceptional! All staff we encountered have been so nice, friendly and accommodating! Would highly recommend to anyone who wondering about options.
Hiba
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Imran
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was good apart from departure from the hotel. The taxi could not get in on time to pick us up due to security at the gate of Jabal Omar entrance, which meant we missed our train. This was very disappointing, as I paid extra for my onward journey.
Imran
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Jubril
Voyage en famille avec de jeunes enfants
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I usually skip over reviews but this deserves a special mention! So I must admit I have never heard of Jumeirah before this and everytime it popped up in my search, I looked over it. I’m so glad I didn’t and will definitely be looking for them every chance I get to come to Makkah. The property is clean and the customer service was top priority. They make you feel like you’re the only special one.
I would live to mention “Amin Rahman” who was extremely welcoming and helpful the cafeteria during breakfast hours. He elevates the welcoming atmosphere. I would also like to mention “ Abddurahman” the parking security manger who was very helpful to my family and just overall. He made my experience delightful. See you soon
Jubril
Séjour de 5 nuits en novembre 2023
10/10 Excellent
Mohamad
Voyage en famille
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding service, cleanliness, and amenities. Mention specific positive experiences with staff, room quality, or dining. Be detailed about what made your stay enjoyable and consider adding a personal touch, like how the hotel exceeded your expectations.
Mohamad
Séjour de 4 nuits en novembre 2023
10/10 Excellent
yasmina
21 nov. 2023
yasmina
Séjour de 5 nuits en novembre 2023
10/10 Excellent
Ahmed
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement