We could tell from the look of the hotel it was once a grand, beautiful place. However in order to maximise profit they have let the most important standards slip; no air con in the main areas of the hotel is 35 degree heat, rotting decking around the pool areas, buffet food never changes, no control of unruly guests, no towels for the pool on 2 days of 7, no water in our minibar so we were VERY thirsty, none of the staff spoke any English and whilst not their fault made it difficult to communicate 'cheese allergy'. In fact; we ate at the hotel 'restaurants' two nights; the first was in the Turkish restaurant at $15 charge...the next night was 'Turkish night' in the buffet with all the same food!! Another night at the Italian restaurant - my partner is allergic to cheese, I told the staff this, the starter and mains had cheese on, I complained, sent it back, got the same again. The meat I had was so tough I couldn't cut it and he couldn't eat his. On our check out I explained this and said I was happy to pay for the Turkish one but not the Italian - the response I had was unvelievably rude. The women at reception tried to help at first but English was limited; so called over a male colleague. He wouldn't address me (as a woman) until I asked him to - and then argued with me and highlighted I was going to miss my flight so had no choice but to pay. It was possibly the worst customer service experience I've had. I felt deflated and cross; an awful end to a disappointing holiday
