2/10
I waited to write this review because I was hopeful about resolving my issues. Unfortunatley, the company (VACASA) that runs this rental and VRBO have both been unresponsive. Overall, the place was decent. Location was amazing. Two blocks from the beach. Check-in was confusing. The rental was clean and had some necesseties. I wish I could stop there. The reason for my ONE STAR review was that the dryer in the building (next to our unit) ruined all of our clothes. A whole load of laundry was burned/melted/ruined the day of our cruise. We had approximately 15 different items that were no longer usable and had to go shop for new clothes (shorts, shirts, bathing suits) in order to have enough items for the rest of our vacation. I called the property manager immediately. I was told to take pictures and videos and send it to them, which I did. We were told they would review them and get back to us with a solution.After the cruise I began trying to figure out how to be reinbursed. VRBO said they no longer had anything to do with the situation since we already checked out (big surprise). VACASA was more receptive initally, giving us back our cleaning fee. This amount was about 1/4 of the total damage to our items. After weeks of sending emails and pictures, they are now saying they will not do anything else to resolve the situation.Please beware... not only is the dryer malfunctioning and ruining clothes, but I would assume this is also a safety/fire hazzard.
Mandi G.
Aufenthalt von 3 NĂ€chten im Mai 2025