We frequently rent properties and unfortunately our stay at this property this month was our first negative experience. Despite several attempts to allow the owner/property manager to right the situation, they completely ghosted us.
The following are the negatives we experienced leading us to hope this review helps another vacationer to avoid this type of experience which is unacceptable at this price:
- plumbing issues that required an emergency plumber twice and rendered the entire water system useless including restrooms, laundry, showers, dishwashing, etc. for approximately 1/6th of our stay. This was a huge deal as we had to stay out of the house several hours each time as the restrooms could not be utilized. In addition, the second time this occurred, we stayed awake hours past intended in the middle of the night to wait for a plumber. This rendered the house useless to us 4 hours the first time and 8 the second, not including time spent cleaning sewage out of the showers where it backed up.
-ac was not operational on one level upon arrival
-house was not clean
-grill was filthy and went on fire
-safety issue with string lighting over the pool
-hot tub did not work
-beach chairs/toys rusted and inoperable
-no starter supplies, not even soap or paper towels to wash hands
The property manager completely cut off communication when at the end of the stay we expected something be done to right the situation. They further made untrue accusations toward us.