Our biggest issue is that the driveway & front steps weren't plowed or shoveled despite receiving enough snow the week before we arrived to cancel or delay schools twice. The 6-8" of snow partially melted & refroze leaving the steep driveway & front steps very slick. We had some injuries as our group unpacked our cars Fri night. I messaged the host asking for someone to plow the driveway & shovel the front steps on Sat so we could pack our cars & get everyone out of the house safely on Sun. I informed her that we were currently parked in the driveway, but would happily move our cars once the plow came (they could call or ring bell upon arrival or she could give us advance notice). Unfortunately, host didn't respond until late Saturday night, saying she sent a plow, but they couldn't plow bc there were cars in the driveway. So, we experienced even more falls & injuries Sun morning on our way out. Completely unacceptable.Additionally, the grill is dirty & completely rusted (inside of lid flakes off onto grill plate upon opening) & unusable.Hot tub was dirty, had a strange smell, & was foaming (w/o jets on, as if soap had been added). Fireplace didn't work. Game room had broken pool sticks, broken foosball table ( missing ball), & furniture in game room wasn't sturdy / in good condition.Positives: Before our stay, host was very good at responding to messages & clarifying additional costs (individuals after first 6, early check-in, etc.). House had enough bedrooms/beds.
