Hotel Musha

« Superbe »

« I stayed at 2000 Hotel Downtown Kigali and overall everything was good. The staff were friendly and the hotel is well located. There was a small issue because they forgot to pick me up from the airport, but they recognized their mistake and refunded me. I really appreciated their honesty and professionalism in handling the situation. I would recommend this hotel and would stay there again. »

« Personnel très gentil Belle chambre piscine agréable. Possibilité d'aller dans le centre à pied Matelas un peu trop ferme »

« Would definitely not recommend staying there. The staff is lost although polite and nice, but have no idea what customer service is about and entails. It took four emails and a phone call to arrange something as simple as an airport pick-up so the stay certainly did not start on a high note. No hot water in the room the last night/last morning of the stay. No room upgrade that was supposedly part of the "Hotels.com Gold Member Perks", though room availability was evident on their website. For my...

« Privacy »

« Great location Friendly staff going over and beyond to help The hotel was clean and very quiet and breakfast menu excellent! We were booked for 2 nights and stayed an extra night as we really enjoyed the place and already booked for when we’re back in Kigali in a week. An oasis in the city! »