6/10 Satisfaisant
Joerg, Winterville
Voyage en famille
1 août 2025
Les points faibles : Personnel et service
We booked the hotel because of the nice pool area, very positive reviews and Hilton name (service level). Stayed with my wife and two kids (11/16) for 5 days in the hotel. Excellent pool area (a lot of fun for the whole family) with more than enough pool loungers. Rooms are nicely updated and quiet. NOT OK: Pool towels are often not available (sometimes waited for hours), not enough room towels (often got only 2 or 3 new towels), pool umbrellas are very limited, restrooms are not in the pool area (only in the hotel), nobody is checking what is going on in the pool area (dogs, people eating in the pool, garbage), area around pool bar is dirty (broken signs and garbage on the floor = nobody is cleaning this area), pool staff is unfriendly and not willing to help and/or clueless, check in / check out is challenging (asked for room far away from elevator = got room directly in front of elevator, check out at 10AM = nobody at the desk for 10-15 minutes). The gates to beach were closed the entire time (you need to go to the beach through the parking garage or conference center). Would I stay again at this hotel? No. Would I recommend this to friends? No sure.
Joerg
Séjour de 5 nuits en juillet 2025
