2/10 – Ungenügend
Jorge
Mit dem Partner gereist
29. Dez. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay at the Hilton in Mystic, Connecticut was horrible from the very first day until the very end.
On the first night, there was extremely loud noise coming from every direction—guests playing music at full blast, people screaming, and doors constantly being slammed. I contacted the front desk to complain, but I was completely ignored the first time. After that, they stopped answering calls from the phone inside the room, forcing me to call from my personal phone.
Heather eventually answered and was helpful enough to move us to a different room, which I appreciated. However, the noise issues continued throughout the rest of my stay. Early mornings and late nights were filled with screaming children and loud adults, along with nonstop door slamming. The noise level was so bad that other guests had to step out of their rooms to complain as well, yet nothing was properly resolved. This continued for the entirety of our stay.
To make matters worse, the room itself was not very clean, which added to the overall disappointment. Between the constant noise, lack of effective response from the front desk, and cleanliness issues, the customer service and overall experience fell far below expectations.
I am extremely disappointed with this stay and would not recommend this hotel based on my experience.
Jorge
Aufenthalt von 2 Nächten im Dezember 2025
