N. Palatha East-Reisen

Although our overall rating is good and individual people were really motivated to take good care, we somehow missed the Sri Lankan authenticity. Food was mediocre, really not what I expect from a five star hotel. Management should be more interconnected. We recognized some issues: We booked additional nights via a different platform. I informed people before our arrival and at arrival about it so that we do not have to change room. However, at the end of our first booking, we did not receive room service anymore and were asked for late checkout payment in the afternoon because we were still staying in the room. I had to explain several times that I made another reservation for the following night. Only with recurring request, we received the services that were booked. To summarize, people individual‘s effort was amazing, but their integration into a well managed service body was lacking from our observation. Rooms are really the highlight in this hotel. Clean and beautiful. The hotel property is located in an areal of untouched „farmland“. It is beautiful of course, but I would expect a more maintained property from a five star hotel…

Wunderbar gelegen, riesige Zimmer, sehr, sehr freundliches Personal