The reception staff were lovely and very warm and welcoming.
The IT staff went above and beyond when my laptop keyboard had a meltdown with the humidity, when he loaned me an external keyboard for the night, which was much appreciated.
The waiting staff at breakfast were also warm and welcoming.
Two aspects generated a negative comment. Towels were left on sun loungers in the adult pool without anyone sitting there, obviously placed there by people wanting to hold the loungers for a later time.
Our room was not serviced even though we had the "make up my room" sign on the door at 8am. In the end we phoned a 7pm and asked for our room to be made up, which they did.