First I want to start with the good things about this unit. It’s very cute in a great location and the bed is so incredibly comfortable! There is plenty of convenient street parking.
Now the not so good. Upon check in, their system forces you to accept the additional damage waiver cost in order to get the check in code. I didn’t want to incur this additional cost and tried to reach someone from their management company (in Phoenix) for two hours before I was finally able to get in contact with someone. I emailed, messaged through the app and called several times with no luck while we waited outside with our luggage. Someone finally called me back and she ultimately waived the fee and gave me the check in code, but just be aware of this when you’re checking in.
Our second issue was the code on our lock stopped working after returning from dinner one night. We called the management company and since it was around 8:30pm, she suggested we may need to find another place to stay that night and they would address it the following day. That was not an option as we had nowhere to go and all of our belongings were inside the unit. After unsuccessfully trying different codes, they called a locksmith who arrived an hour later and had to drill the lock while we sat on the floor of the hallway. I will say, the person helping us from the management company was trying her best and was apologetic. I only received a $50 refund for our inconvenience, which didn’t seem like enough.