6/10 – Okay
matthew B.
31. März 2023
Verbesserungswürdig: Sauberkeit
not the kinda surprise you want
The set-up looked well-suited to our needs for a friend's birthday weekend. But we were not given access codes to enter, and when we finally got in, one of the units wasn't ready, and we found out the units were adjacent but not adjoining (as promised). All that was relatively minor. Place seemed clean, with room to gather, and ample privacy for everyone, which was what we wanted. But that all seemed moot when one of us discovered in the middle of the first night that his mattress was soaked with a prior visitor's urine (in the unit that was being cleaned until 7pm!). When we complained in the morning, all Roami/Sextant did was flip the mattress, which was useless since it was soaked through. While Roami did eventually refund some money, they were cheap about it, and wouldn't put their concession in writing until I asked. I will give them credit for always responding promptly, if not always helpfully.
matthew B.
Aufenthalt von 3 Nächten im März 2023