If you like to sleep/rest on your vacation do not stay here! Unfortunately, you can hear every step from the rented unit above and if they have kids, it’s absurdly obnoxious. It sounded like there was a marathon going on 24/7 and they all weighed 300lbs. We checked in late around 5pm and we’re immediately annoyed by the noise from heavy walking and a child who ran back and forth / jumped around for hours. We weren’t able to fall asleep until they did and then woke up right when they started their commotion 6am wake up call on vacation is zero fun. NONE of this was revealed prior and the property manager was not sympathetic to our lack of sleep or the disturbances we experienced. Jake, from the property team told me “they never had this complaint before” which is absolutely ridiculous and a lie. They even told me they’ll remove comments so other potential renters can’t see them which I’m sure is why I didn’t see any other complaints. There is no way they haven’t heard this issue before!! I sent 4 complaints and they contacted the upstairs units once and apologized. I asked for some sort of compensation or refund and I was just told NO. The final email they sent to me was just saying “as a bottom noise from upstairs should be expected”. They also said they reserve the right to remove any negative complaints. This is a complete joke and if the property management team were more willing to work w us or apply a free night or something, this review would be different. Ill admit the unit is super cute and remodeled nice. It would be perfect if they spent the money to replace flooring or noise proof the upstairs. I’m furious at the responses from their team and highly discourage renting this property. Additionally, the floors were filthy. Everything looks super clean but step out of the shower and walk on the flooring…your feet will be black! Plus, upon check out your expected to take out all the trash, place linens in wash, clean all dishes, empty dishwasher, and put away. What the heck is the pricey cleaning fee for then??? I’ve stayed at many rentals and this was the worst experience Ive had!!! Renters Beware!!!
