Luxushotels Northwest Rochester

„The property sits in a very nice environment. Service was quite different by department. Breakfast service was great, personal customer oriented and very friendly. Reception desk at times confused. The bar closes at 11pm, that's ok, but having the area 5mins later cleared by security is competely overdone. As the area is so nice, the hotel is frequently used for weddings (4 weddings on one weekend!). That`s a stress for the staff and for the other guests. The quiet environment is not as quiet ...

„Very charming and welcoming place. The attention to details is amazing. The hosts are very nice and thoughtful.“

„Si“

„Terrible customer service. Asked for a hairdryer for three days straight and it was never delivered to our room. Requested a room that looked into the atrium from a higher floor was given first floor that faced highway. Right beside outside door that didn’t stay locked and banged all night. Room was clean, but floor was filthy. Found garbage on the floor.“