8/10 – Gut
Lauren Walker H., Bethesda, Maryland
16. Juli 2024
Gut: Sauberkeit
Great location/place…Vacasa let us down.
First, the rental is adorable and has wonderful little touches that make it feel like home. Loved all of that. Location is quiet, plenty of street parking, convenient amenities (pool, parking, hose, trash, outside/inside deck entrance).
Unfortunately, it took over 2 hours to gain entry to unit. The keys provided don’t work (really bad copies) and Vacasa is responsive on the phone, but doesn’t actually do anything about issues. After NOT getting a call back from anyone local to get new keys or give us the code to the lockbox (probably for cleaning crew), i replied to the auto text (that was prompting me to let them know if the rental was clean). I mentioned, still not being inside and they eventually gave me the lockbox code. I was told someone would come by with new keys (they never came).
Called each day of my stay and told someone would be calling me in 30 min or they would swing by and figure it out/ get us new keys. It NEVER HAPPENED.
My husband went to them in person (returning keys)…they said that seems like an issue and would look into it. Next ppl should have arrived 6 hours later.
I hope future renters have a no issues
Lauren Walker H.
Aufenthalt von 3 Nächten im Juli 2024